Dear Amazon Seller Community,
I need to share a disturbing situation happening to my store right now - I received 10 chargebacks in a single day, all claiming "item not received" despite valid tracking showing successful deliveries. This has never happened before, and I strongly suspect organized fraud.
Here's what's happening:
Buyers are not contacting us at all - they go straight to their banks to file chargebacks.
mazon is counting pending chargebacks against our metrics, putting our account at risk.
We shipped all orders on time with tracking, yet we're being penalized for issues completely out of our control.
This is unacceptable because:
We fulfilled our obligations (shipped on time, provided tracking)
Buyers are abusing the system by skipping seller communication
Amazon is punishing us for fraud we didn't commit
We need Amazon to:
Remove these fraudulent chargebacks from our metrics
Provide better seller protection against payment fraud
Investigate these obviously fraudulent accounts
Fellow sellers:
Have you experienced similar sudden chargeback spikes?
Any advice for protecting our accounts?
How can we collectively push Amazon to address this?
This is clearly an organized attack. We need Amazon to step up and protect honest sellers!
@Joey_Amazon @Quincy_Amazon @Dominic_Amazon @Rose_Amazon @Tatiana_Amazon @Rose_Amazon @Dougal_Amazon @Jameson_Amazon @SEAmod @Jameson_Amazon @Ricardo_Amazon @Danny_Amazon
Have other sellers experienced similar situations? How can we protect ourselves from chargeback losses when Amazon includes chargebacks still under review in our ODR performance metrics, which is something completely out of our control? How can we safeguard our account’s security in such circumstances?