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Greetings folks,

As we approach Prime Day the team here in the Listings Lounge want to make sure your ASINs are prepared! I’m sure no one wants an ASIN to be suppressed during the event due to an issue with one of the attributes.

As mentioned in Listing Lounge: Product Title Length there are a lot of different reasons a title might be suppressed. In addition, the best titles follow these guidelines:

• Titles should be concise. We recommend fewer than 80 characters.
• Don't use ALL CAPS.
• Capitalize the first letter of each word except for prepositions (in, on, over, with), conjunctions (and, or, for), or articles (the, a, an).
• Use numerals: "2" instead of "two".
• Don't use non-language ASCII characters such as Æ, ©, or ®.
• Titles should contain the minimal information that is needed to identify the item and nothing more.
• Don't use subjective commentary, such as "Hot Item" or "Best seller".
• Titles can include necessary punctuation, like hyphens (-), forward slashes (/), commas (,), ampersands (&), and periods (.).
• Titles can abbreviate measurements, such as "cm", "oz", "in", and "kg".
• Don't include your seller name in titles.
• Size and color variations should be included in titles for child ASINs, not the main title.

You can learn more in the Product title requirements help page and specific requirements per category in the Style Guide for that specific category.

Make sure you review your ASINs to make sure that they are accurate, easy to read, and compliant with Amazon policy so they are visible to buyers when the special day arrives!

UPVOTE 👍 / DOWNVOTE 👎 this post if you enjoy seeing content like this. Leave a comment on this post with questions you may have about this topic and let us know what Listing on Amazon subject matters you want us to feature next!

-Glenn

Here is the message I received:

Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed and pending orders have been cancelled.

Why is this happening?

We have taken this measure because information available to us indicates that this account has misused Amazon's services in violation of our Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/1801) and involved in FBA credit reimbursement abuse.

All I do for FBA reimbursements is use Seller investigator which is an Amazon partnered service for reimbursements for lost inbound inventory. I got this deactivation notification while going through ANOTHER section 3 for "unsuitable goods". It appears that their service was submitting cases while I was deactivated. It also appears that submitting cases for reimbursement while being deactivated is against TOS. They are now asking for invoices for reimbursements but do not ask for any specific ASIN.

Do I 1) Submit invoices for every single reimbursement claim or 2) Submit some form of POA for submitting cases while deactivated?

Pretty simple and common request. Our Registered Brand had someone else managing Amazon, but that entity is long gone, and so is the former sales manager of our Brand. And their email address is long dead.

So, even though we are the Administrator on Seller Central, have steady contact with the attorney who registered our Trademark, and can prove in multiple ways that we are the Brand Owner... well, Brand Registry is just cutting and pasting answers like a situation like this completely baffles them.

So I'm hoping that Jim from Amazon or another Forum mod can step in here. Looks like that is often the only to help get Brand Registry's job done for them.

We believe our item was incorrectly classified as Customer Damaged or Defective, and that the damage had been caused by the Amazon's warehouse based on the actual condition of the product returned to us. We provided images but our request was denied.

Our listings have been removed due to this issue:

"This product has been identified as potentially making false claims about fiber content, and improperly references bamboo fibers. The Textile Product Identification Act requires proper display of fiber content for all bamboo textile products. Product must display: 1) Synthetic fiber names (e.g. rayon or viscose), 2) Percentages by weight of each fiber in descending order (e.g. 60% Rayon derived from Bamboo, 40% Cotton), and 3) Import designation (e.g. Made in the U.S.A, Imported or both) For more information, please visit our seller help page: https://sellercentral.amazon.com/help/hub/reference/external/201707090?locale=en-US"

We are trying to edit our PDP to adjust for this correctly, however our listing page has been fully pulled down and there is no option to edit the page. Can someone please help us so we can get our product live, shipped from China and to AMZ customers -- @Seller_7e4TizkSOVtBf@Seller_zukQNO61PzGck @Seller_guPeMXBrBxqyU@Seller_l3eCP9f1PtJXC can one of you PLEASE help me? Case ID 15546472741

Thanks,

Abbey

ASINs:

B0D84CYTVM

B0D84GNFTN

B0D84D2NQJ

B0D827PN79

B0D82L7G54

B0D81Q8SJ8

B0D8332T46

B0D82WNYW4

B0D82LYR17

B0D84BJYM4

B0D84DXTKS

B0D84FP5GN

B0D84F93KR

B0D84FFDC2

B0D84FZ7LS

I have noticed that my brand name is included at the beginning of my product title in my Seller Central account. While it appears correctly in my product details on my end, I have observed that it is not displaying on the actual Amazon.com listing page.

Any idea why this would happen?

Had an order this week for a domestic AFB address.

ABS did NOT list USPS as a shipping option, but listed UPS and Fedex as options. If it matters this is for small bubble mailer 3oz.

Isn't this backwards? I was always under the impression only USPS ships to military. Is it different if it's domestic military?

FWIW, Shipstation showed the regular USPS as an option (NON-ABS), but I hate spending time on INR claims, sooooo 🤷‍♀️

Listing hijacked by a brand called Splins.

Were allowed to change the brand name and the images.

SeSu was no help.

Can't sell a book we authored and has sold for 10 years on Amazon.

How is this allowed to happen?

如下是亚马逊审核团队的回复：我该如何进一步处理？

Amazon

Hello from Amazon Selling Partner Support,

Thank you for contacting us. My name is Jogeshwar and I am happy to assist you today.

I understand you are concerned about 5461 error where you are unable to add a product.

We have completed our review of your application and have concluded that it does not meet the criteria for approval at the moment. We see that you are trying to create a listing for one of the brands which is currently restricted. We are currently not accepting applications to create ASIN(s) for the provided brand name "SAATLY".

Kindly accept our apologies as we understand that this may not be the response you would have anticipated.

I appreciate your patience, co-operation and understanding on our process and policies.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Hi @Seller_guPeMXBrBxqyU

This is Jamal. I would like to reapply for Brand Registry. However, since there is an ongoing case opened, I am unable to create newly.

By reading some other cases of yours, I have figured out that my USPTO owner name would be the LLC name and not my personal name. So, I am in the process of fixing that with USPTO.

My ongoing Amazon case ID is: 15197107081

I would like to request you to allow me to reapply for Brand Registry once again with the correct details and you may cancel the ongoing case since there is no response on that case.

Thanks

Jamal Ahmed