Section 3 for FBA credit reimbursement abuse?
Here is the message I received:
Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed and pending orders have been cancelled.
Why is this happening?
We have taken this measure because information available to us indicates that this account has misused Amazon's services in violation of our Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/1801) and involved in FBA credit reimbursement abuse.
All I do for FBA reimbursements is use Seller investigator which is an Amazon partnered service for reimbursements for lost inbound inventory. I got this deactivation notification while going through ANOTHER section 3 for "unsuitable goods". It appears that their service was submitting cases while I was deactivated. It also appears that submitting cases for reimbursement while being deactivated is against TOS. They are now asking for invoices for reimbursements but do not ask for any specific ASIN.
Do I 1) Submit invoices for every single reimbursement claim or 2) Submit some form of POA for submitting cases while deactivated?
Seller_4zBzdtgCyS9EI
Seller_kLKpOBfu6ujb0
Yeah, Amazon holds YOU responsible for what their "partners" are doing.
This isn't the first time someone posted this issue....
Seller_kLKpOBfu6ujb0
That's usually a permanent suspension...
Seller_kLKpOBfu6ujb0
My "unsuitable" inventory was purchased directly on amazon from the brand while it was on sale.
Seller_4zBzdtgCyS9EI
Seller_kLKpOBfu6ujb0
Yeah, you wont get your selling account back. Ever. And you are lucky if they don't shut down your buyer account, as you violated TOS on both sides.
