Understanding account deactivation messages and recovery steps
The Amazon Services Business Solutions Agreement is an agreement all sellers who want to sell on Amazon must agree to in order to sell in Amazon’s store. It sets out the rights and obligations for Amazon and sellers doing business in our store, and also incorporates Amazon’s selling policies that sellers should abide by throughout their time selling in our store. You can find these selling policies listed on Program Policies help page.
Section 3 of the BSA outlines the conditions under which Amazon may terminate a seller’s account. When Amazon terminates a seller’s account, we send the seller a notification informing them of the reasons why their account was terminated, including the specific seller policy that was violated, and what steps the seller needs to take if the seller disagrees with Amazon’s decision. In most cases, sellers can appeal an account enforcement by providing evidence that Amazon’s enforcement was incorrect, or that the seller has otherwise modified their businesses practices to address the policy violation, in order for their account to be reinstated. However, Amazon has zero tolerance for bad actors in our store. If Amazon finds evidence that a seller account has been used to engage in deceptive, fraudulent or illegal activity, we will no longer do business with that account.
If you’ve received a notification that your account is deactivated, we encourage you to refer to the performance communication to identify the issue(s) that led to account deactivation, review the relevant selling policy or policies referenced, and follow the appeal steps outlined.
Amazon is here to help. If after reviewing the performance communication you still have questions about the reasons for deactivation or what steps you need to take, please contact Seller Support.
Understanding account deactivation messages and recovery steps
The Amazon Services Business Solutions Agreement is an agreement all sellers who want to sell on Amazon must agree to in order to sell in Amazon’s store. It sets out the rights and obligations for Amazon and sellers doing business in our store, and also incorporates Amazon’s selling policies that sellers should abide by throughout their time selling in our store. You can find these selling policies listed on Program Policies help page.
Section 3 of the BSA outlines the conditions under which Amazon may terminate a seller’s account. When Amazon terminates a seller’s account, we send the seller a notification informing them of the reasons why their account was terminated, including the specific seller policy that was violated, and what steps the seller needs to take if the seller disagrees with Amazon’s decision. In most cases, sellers can appeal an account enforcement by providing evidence that Amazon’s enforcement was incorrect, or that the seller has otherwise modified their businesses practices to address the policy violation, in order for their account to be reinstated. However, Amazon has zero tolerance for bad actors in our store. If Amazon finds evidence that a seller account has been used to engage in deceptive, fraudulent or illegal activity, we will no longer do business with that account.
If you’ve received a notification that your account is deactivated, we encourage you to refer to the performance communication to identify the issue(s) that led to account deactivation, review the relevant selling policy or policies referenced, and follow the appeal steps outlined.
Amazon is here to help. If after reviewing the performance communication you still have questions about the reasons for deactivation or what steps you need to take, please contact Seller Support.
35 replies
Seller_KHWquPDNDRFz7
We believe our amazon account was removed in error, and we submit appeal for bill for twice in Seller Central. And a detailed explanation with strong supporting proof to justify our claim.
But still fail to pass the verification. The bill and statement is all true and can be check it their official website. But amazon still do not recognize it.
Who can help us in this case?
We suggest the second video verification but they refuse us. How to go on now???
Seller_HRcJa1gdGHeov
@Danika_Amazon
Just curious what brought this on all of a sudden?
Section 3 is a catch all for almost anything; more often than not a performance Notification is not going to be the cause and Account Health is not going to tell you why you were suspended. Literally 100's of sellers are getting suspended every day for Section 3 and it is almost a complete black box; there is no transparency and Amazon hides behind the "Confidential and Proprietary" absurdity.
From someone who has been through this, this post is VERY MISLEADING and not very helpful. I am not sure why you would post this now (as I stated above) but this is the kind of tone deaf post that angers 3P sellers. For many of us this is our livelihood; we feed our families and pay for our employees and we have to live with the constant fear that Amazon will take it away at any moment.
Instead of posting this why not take the time and energy and actually work on fixing the broken Account Health system!
Seller_4HsL3GZbyDLea
Quick question.. It is all well and fine that sellers be held to standards of behavior. Few will argue against this. Good sellers do not want bad sellers around.
But when will Amazon start behaving like an honorable business partner and follow the policies that Amazon has laid out? Us sellers are made to follow the rules. And Amazon says they will protect us if we follow the rules. But this is not reality. Seems like Amazon is free to disregard their own policies at their own leisure? We see this all the time. Amazon ignores their own feedback policy. Amazon ignores their own A-Z policy. Just two notable examples.
Do as we say, not as we do?
Must be nice to have all the power.
Seller_A0u3HmOdAljUS
@Danika_Amazon@Cooper_Amazon
A couple of questions regarding this;
As laws and ASINs change. Does Amazon have a date on when an ASIN becomes restricted?
What do I do when I receive a restricted product policy violation on an ASIN that was deleted years prior?
You can read a detailed description with cases in this post
Thanks,
Seller_iobipI6xASRkh
Aside from being weird this was posted 11 months ago and just now coming up on feeds. We need some serious help.
What do you do if you are forced into a violation because Amazon requires something to be on the listing but there is no place for it on the listing?
Our products were moved to health, which has a section for use, safety, disclaimers, etc. Our file feed, brand new downloaded, does not have any place for this. The product tree guide tells us this is the right one and we confirmed this with seller support. But our listings are taken down for not having this information on the listing. We were told by account health to add it to the bullets, then it was rejected for not following the style guide. I have moved it to the description but then the appeal acts like it isn't there at all. There is supposed to be a place for this, but we don't have it and now our listings CAN'T be compliant because we have nowhere to put what Amazon wants. Worst yet, there is no usage it is a handmade collectible (and says so on the description).
They want it somewhere that doesn't exist?
I have contacted support, catalog, and file feed that all sent this to be fixed and instead come back with the same generic appeal rejection when it wasn't even an appeal case it was trying to figure out where to put it.
Account health has stripped the listing down guessing things that could be causing it but nothing has changed.
It is an absolute mess.
Seller_kltm0EDZ2bsPb
The AI review aggregation, especially in the "Customers say" section, appears to provide objectivity and comprehensiveness but can mislead consumers. When the AI highlights a small number of negative reviews, it can distort the overall feedback and cause significant harm to sellers. This misrepresentation can create an unfair perception of the product, leading to unjust harm. This is especially problematic for new sellers with few reviews, as even a small number of negative comments can overshadow positive feedback. Reconsidering this approach is crucial to ensure fairness and trust in Amazon's review system.
Seller_oGnobMpSyIIXJ
Hello, I want to close my account due to Amazon's boring absurd apolitics, but you couldn't manage this either. I click on the close account section, it redirects to the account health section to open a case. can it be so difficult to close the account. it is not the sellers who do not trust, but the customers and amazon itself. I want to close my account and terminate my contract. they have made even this difficult. waiting to be reached to close the account.
Seller_ffAlXPRakx4mR
HI @Cooper_Amazon
I have a question about the INFORM Consumers Act
when I Clicking Identity Verification (Reverify) under the INFORM Consumers Act banner takes me to a help page. There is no way to resubmit the information.
I looked at a lot of discussions on the forum and saw that you are the one who really knows how to solve this problem, such as->HERE<- ->HERE<-
I really need your help,
all the best
Understanding account deactivation messages and recovery steps
The Amazon Services Business Solutions Agreement is an agreement all sellers who want to sell on Amazon must agree to in order to sell in Amazon’s store. It sets out the rights and obligations for Amazon and sellers doing business in our store, and also incorporates Amazon’s selling policies that sellers should abide by throughout their time selling in our store. You can find these selling policies listed on Program Policies help page.
Section 3 of the BSA outlines the conditions under which Amazon may terminate a seller’s account. When Amazon terminates a seller’s account, we send the seller a notification informing them of the reasons why their account was terminated, including the specific seller policy that was violated, and what steps the seller needs to take if the seller disagrees with Amazon’s decision. In most cases, sellers can appeal an account enforcement by providing evidence that Amazon’s enforcement was incorrect, or that the seller has otherwise modified their businesses practices to address the policy violation, in order for their account to be reinstated. However, Amazon has zero tolerance for bad actors in our store. If Amazon finds evidence that a seller account has been used to engage in deceptive, fraudulent or illegal activity, we will no longer do business with that account.
If you’ve received a notification that your account is deactivated, we encourage you to refer to the performance communication to identify the issue(s) that led to account deactivation, review the relevant selling policy or policies referenced, and follow the appeal steps outlined.
Amazon is here to help. If after reviewing the performance communication you still have questions about the reasons for deactivation or what steps you need to take, please contact Seller Support.
Understanding account deactivation messages and recovery steps
The Amazon Services Business Solutions Agreement is an agreement all sellers who want to sell on Amazon must agree to in order to sell in Amazon’s store. It sets out the rights and obligations for Amazon and sellers doing business in our store, and also incorporates Amazon’s selling policies that sellers should abide by throughout their time selling in our store. You can find these selling policies listed on Program Policies help page.
Section 3 of the BSA outlines the conditions under which Amazon may terminate a seller’s account. When Amazon terminates a seller’s account, we send the seller a notification informing them of the reasons why their account was terminated, including the specific seller policy that was violated, and what steps the seller needs to take if the seller disagrees with Amazon’s decision. In most cases, sellers can appeal an account enforcement by providing evidence that Amazon’s enforcement was incorrect, or that the seller has otherwise modified their businesses practices to address the policy violation, in order for their account to be reinstated. However, Amazon has zero tolerance for bad actors in our store. If Amazon finds evidence that a seller account has been used to engage in deceptive, fraudulent or illegal activity, we will no longer do business with that account.
If you’ve received a notification that your account is deactivated, we encourage you to refer to the performance communication to identify the issue(s) that led to account deactivation, review the relevant selling policy or policies referenced, and follow the appeal steps outlined.
Amazon is here to help. If after reviewing the performance communication you still have questions about the reasons for deactivation or what steps you need to take, please contact Seller Support.
Understanding account deactivation messages and recovery steps
The Amazon Services Business Solutions Agreement is an agreement all sellers who want to sell on Amazon must agree to in order to sell in Amazon’s store. It sets out the rights and obligations for Amazon and sellers doing business in our store, and also incorporates Amazon’s selling policies that sellers should abide by throughout their time selling in our store. You can find these selling policies listed on Program Policies help page.
Section 3 of the BSA outlines the conditions under which Amazon may terminate a seller’s account. When Amazon terminates a seller’s account, we send the seller a notification informing them of the reasons why their account was terminated, including the specific seller policy that was violated, and what steps the seller needs to take if the seller disagrees with Amazon’s decision. In most cases, sellers can appeal an account enforcement by providing evidence that Amazon’s enforcement was incorrect, or that the seller has otherwise modified their businesses practices to address the policy violation, in order for their account to be reinstated. However, Amazon has zero tolerance for bad actors in our store. If Amazon finds evidence that a seller account has been used to engage in deceptive, fraudulent or illegal activity, we will no longer do business with that account.
If you’ve received a notification that your account is deactivated, we encourage you to refer to the performance communication to identify the issue(s) that led to account deactivation, review the relevant selling policy or policies referenced, and follow the appeal steps outlined.
Amazon is here to help. If after reviewing the performance communication you still have questions about the reasons for deactivation or what steps you need to take, please contact Seller Support.
35 replies
35 replies
Seller_KHWquPDNDRFz7
We believe our amazon account was removed in error, and we submit appeal for bill for twice in Seller Central. And a detailed explanation with strong supporting proof to justify our claim.
But still fail to pass the verification. The bill and statement is all true and can be check it their official website. But amazon still do not recognize it.
Who can help us in this case?
We suggest the second video verification but they refuse us. How to go on now???
Seller_HRcJa1gdGHeov
@Danika_Amazon
Just curious what brought this on all of a sudden?
Section 3 is a catch all for almost anything; more often than not a performance Notification is not going to be the cause and Account Health is not going to tell you why you were suspended. Literally 100's of sellers are getting suspended every day for Section 3 and it is almost a complete black box; there is no transparency and Amazon hides behind the "Confidential and Proprietary" absurdity.
From someone who has been through this, this post is VERY MISLEADING and not very helpful. I am not sure why you would post this now (as I stated above) but this is the kind of tone deaf post that angers 3P sellers. For many of us this is our livelihood; we feed our families and pay for our employees and we have to live with the constant fear that Amazon will take it away at any moment.
Instead of posting this why not take the time and energy and actually work on fixing the broken Account Health system!
Seller_4HsL3GZbyDLea
Quick question.. It is all well and fine that sellers be held to standards of behavior. Few will argue against this. Good sellers do not want bad sellers around.
But when will Amazon start behaving like an honorable business partner and follow the policies that Amazon has laid out? Us sellers are made to follow the rules. And Amazon says they will protect us if we follow the rules. But this is not reality. Seems like Amazon is free to disregard their own policies at their own leisure? We see this all the time. Amazon ignores their own feedback policy. Amazon ignores their own A-Z policy. Just two notable examples.
Do as we say, not as we do?
Must be nice to have all the power.
Seller_A0u3HmOdAljUS
@Danika_Amazon@Cooper_Amazon
A couple of questions regarding this;
As laws and ASINs change. Does Amazon have a date on when an ASIN becomes restricted?
What do I do when I receive a restricted product policy violation on an ASIN that was deleted years prior?
You can read a detailed description with cases in this post
Thanks,
Seller_iobipI6xASRkh
Aside from being weird this was posted 11 months ago and just now coming up on feeds. We need some serious help.
What do you do if you are forced into a violation because Amazon requires something to be on the listing but there is no place for it on the listing?
Our products were moved to health, which has a section for use, safety, disclaimers, etc. Our file feed, brand new downloaded, does not have any place for this. The product tree guide tells us this is the right one and we confirmed this with seller support. But our listings are taken down for not having this information on the listing. We were told by account health to add it to the bullets, then it was rejected for not following the style guide. I have moved it to the description but then the appeal acts like it isn't there at all. There is supposed to be a place for this, but we don't have it and now our listings CAN'T be compliant because we have nowhere to put what Amazon wants. Worst yet, there is no usage it is a handmade collectible (and says so on the description).
They want it somewhere that doesn't exist?
I have contacted support, catalog, and file feed that all sent this to be fixed and instead come back with the same generic appeal rejection when it wasn't even an appeal case it was trying to figure out where to put it.
Account health has stripped the listing down guessing things that could be causing it but nothing has changed.
It is an absolute mess.
Seller_kltm0EDZ2bsPb
The AI review aggregation, especially in the "Customers say" section, appears to provide objectivity and comprehensiveness but can mislead consumers. When the AI highlights a small number of negative reviews, it can distort the overall feedback and cause significant harm to sellers. This misrepresentation can create an unfair perception of the product, leading to unjust harm. This is especially problematic for new sellers with few reviews, as even a small number of negative comments can overshadow positive feedback. Reconsidering this approach is crucial to ensure fairness and trust in Amazon's review system.
Seller_oGnobMpSyIIXJ
Hello, I want to close my account due to Amazon's boring absurd apolitics, but you couldn't manage this either. I click on the close account section, it redirects to the account health section to open a case. can it be so difficult to close the account. it is not the sellers who do not trust, but the customers and amazon itself. I want to close my account and terminate my contract. they have made even this difficult. waiting to be reached to close the account.
Seller_ffAlXPRakx4mR
HI @Cooper_Amazon
I have a question about the INFORM Consumers Act
when I Clicking Identity Verification (Reverify) under the INFORM Consumers Act banner takes me to a help page. There is no way to resubmit the information.
I looked at a lot of discussions on the forum and saw that you are the one who really knows how to solve this problem, such as->HERE<- ->HERE<-
I really need your help,
all the best
Seller_KHWquPDNDRFz7
We believe our amazon account was removed in error, and we submit appeal for bill for twice in Seller Central. And a detailed explanation with strong supporting proof to justify our claim.
But still fail to pass the verification. The bill and statement is all true and can be check it their official website. But amazon still do not recognize it.
Who can help us in this case?
We suggest the second video verification but they refuse us. How to go on now???
Seller_KHWquPDNDRFz7
We believe our amazon account was removed in error, and we submit appeal for bill for twice in Seller Central. And a detailed explanation with strong supporting proof to justify our claim.
But still fail to pass the verification. The bill and statement is all true and can be check it their official website. But amazon still do not recognize it.
Who can help us in this case?
We suggest the second video verification but they refuse us. How to go on now???
Seller_HRcJa1gdGHeov
@Danika_Amazon
Just curious what brought this on all of a sudden?
Section 3 is a catch all for almost anything; more often than not a performance Notification is not going to be the cause and Account Health is not going to tell you why you were suspended. Literally 100's of sellers are getting suspended every day for Section 3 and it is almost a complete black box; there is no transparency and Amazon hides behind the "Confidential and Proprietary" absurdity.
From someone who has been through this, this post is VERY MISLEADING and not very helpful. I am not sure why you would post this now (as I stated above) but this is the kind of tone deaf post that angers 3P sellers. For many of us this is our livelihood; we feed our families and pay for our employees and we have to live with the constant fear that Amazon will take it away at any moment.
Instead of posting this why not take the time and energy and actually work on fixing the broken Account Health system!
Seller_HRcJa1gdGHeov
@Danika_Amazon
Just curious what brought this on all of a sudden?
Section 3 is a catch all for almost anything; more often than not a performance Notification is not going to be the cause and Account Health is not going to tell you why you were suspended. Literally 100's of sellers are getting suspended every day for Section 3 and it is almost a complete black box; there is no transparency and Amazon hides behind the "Confidential and Proprietary" absurdity.
From someone who has been through this, this post is VERY MISLEADING and not very helpful. I am not sure why you would post this now (as I stated above) but this is the kind of tone deaf post that angers 3P sellers. For many of us this is our livelihood; we feed our families and pay for our employees and we have to live with the constant fear that Amazon will take it away at any moment.
Instead of posting this why not take the time and energy and actually work on fixing the broken Account Health system!
Seller_4HsL3GZbyDLea
Quick question.. It is all well and fine that sellers be held to standards of behavior. Few will argue against this. Good sellers do not want bad sellers around.
But when will Amazon start behaving like an honorable business partner and follow the policies that Amazon has laid out? Us sellers are made to follow the rules. And Amazon says they will protect us if we follow the rules. But this is not reality. Seems like Amazon is free to disregard their own policies at their own leisure? We see this all the time. Amazon ignores their own feedback policy. Amazon ignores their own A-Z policy. Just two notable examples.
Do as we say, not as we do?
Must be nice to have all the power.
Seller_4HsL3GZbyDLea
Quick question.. It is all well and fine that sellers be held to standards of behavior. Few will argue against this. Good sellers do not want bad sellers around.
But when will Amazon start behaving like an honorable business partner and follow the policies that Amazon has laid out? Us sellers are made to follow the rules. And Amazon says they will protect us if we follow the rules. But this is not reality. Seems like Amazon is free to disregard their own policies at their own leisure? We see this all the time. Amazon ignores their own feedback policy. Amazon ignores their own A-Z policy. Just two notable examples.
Do as we say, not as we do?
Must be nice to have all the power.
Seller_A0u3HmOdAljUS
@Danika_Amazon@Cooper_Amazon
A couple of questions regarding this;
As laws and ASINs change. Does Amazon have a date on when an ASIN becomes restricted?
What do I do when I receive a restricted product policy violation on an ASIN that was deleted years prior?
You can read a detailed description with cases in this post
Thanks,
Seller_A0u3HmOdAljUS
@Danika_Amazon@Cooper_Amazon
A couple of questions regarding this;
As laws and ASINs change. Does Amazon have a date on when an ASIN becomes restricted?
What do I do when I receive a restricted product policy violation on an ASIN that was deleted years prior?
You can read a detailed description with cases in this post
Thanks,
Seller_iobipI6xASRkh
Aside from being weird this was posted 11 months ago and just now coming up on feeds. We need some serious help.
What do you do if you are forced into a violation because Amazon requires something to be on the listing but there is no place for it on the listing?
Our products were moved to health, which has a section for use, safety, disclaimers, etc. Our file feed, brand new downloaded, does not have any place for this. The product tree guide tells us this is the right one and we confirmed this with seller support. But our listings are taken down for not having this information on the listing. We were told by account health to add it to the bullets, then it was rejected for not following the style guide. I have moved it to the description but then the appeal acts like it isn't there at all. There is supposed to be a place for this, but we don't have it and now our listings CAN'T be compliant because we have nowhere to put what Amazon wants. Worst yet, there is no usage it is a handmade collectible (and says so on the description).
They want it somewhere that doesn't exist?
I have contacted support, catalog, and file feed that all sent this to be fixed and instead come back with the same generic appeal rejection when it wasn't even an appeal case it was trying to figure out where to put it.
Account health has stripped the listing down guessing things that could be causing it but nothing has changed.
It is an absolute mess.
Seller_iobipI6xASRkh
Aside from being weird this was posted 11 months ago and just now coming up on feeds. We need some serious help.
What do you do if you are forced into a violation because Amazon requires something to be on the listing but there is no place for it on the listing?
Our products were moved to health, which has a section for use, safety, disclaimers, etc. Our file feed, brand new downloaded, does not have any place for this. The product tree guide tells us this is the right one and we confirmed this with seller support. But our listings are taken down for not having this information on the listing. We were told by account health to add it to the bullets, then it was rejected for not following the style guide. I have moved it to the description but then the appeal acts like it isn't there at all. There is supposed to be a place for this, but we don't have it and now our listings CAN'T be compliant because we have nowhere to put what Amazon wants. Worst yet, there is no usage it is a handmade collectible (and says so on the description).
They want it somewhere that doesn't exist?
I have contacted support, catalog, and file feed that all sent this to be fixed and instead come back with the same generic appeal rejection when it wasn't even an appeal case it was trying to figure out where to put it.
Account health has stripped the listing down guessing things that could be causing it but nothing has changed.
It is an absolute mess.
Seller_kltm0EDZ2bsPb
The AI review aggregation, especially in the "Customers say" section, appears to provide objectivity and comprehensiveness but can mislead consumers. When the AI highlights a small number of negative reviews, it can distort the overall feedback and cause significant harm to sellers. This misrepresentation can create an unfair perception of the product, leading to unjust harm. This is especially problematic for new sellers with few reviews, as even a small number of negative comments can overshadow positive feedback. Reconsidering this approach is crucial to ensure fairness and trust in Amazon's review system.
Seller_kltm0EDZ2bsPb
The AI review aggregation, especially in the "Customers say" section, appears to provide objectivity and comprehensiveness but can mislead consumers. When the AI highlights a small number of negative reviews, it can distort the overall feedback and cause significant harm to sellers. This misrepresentation can create an unfair perception of the product, leading to unjust harm. This is especially problematic for new sellers with few reviews, as even a small number of negative comments can overshadow positive feedback. Reconsidering this approach is crucial to ensure fairness and trust in Amazon's review system.
Seller_oGnobMpSyIIXJ
Hello, I want to close my account due to Amazon's boring absurd apolitics, but you couldn't manage this either. I click on the close account section, it redirects to the account health section to open a case. can it be so difficult to close the account. it is not the sellers who do not trust, but the customers and amazon itself. I want to close my account and terminate my contract. they have made even this difficult. waiting to be reached to close the account.
Seller_oGnobMpSyIIXJ
Hello, I want to close my account due to Amazon's boring absurd apolitics, but you couldn't manage this either. I click on the close account section, it redirects to the account health section to open a case. can it be so difficult to close the account. it is not the sellers who do not trust, but the customers and amazon itself. I want to close my account and terminate my contract. they have made even this difficult. waiting to be reached to close the account.
Seller_ffAlXPRakx4mR
HI @Cooper_Amazon
I have a question about the INFORM Consumers Act
when I Clicking Identity Verification (Reverify) under the INFORM Consumers Act banner takes me to a help page. There is no way to resubmit the information.
I looked at a lot of discussions on the forum and saw that you are the one who really knows how to solve this problem, such as->HERE<- ->HERE<-
I really need your help,
all the best
Seller_ffAlXPRakx4mR
HI @Cooper_Amazon
I have a question about the INFORM Consumers Act
when I Clicking Identity Verification (Reverify) under the INFORM Consumers Act banner takes me to a help page. There is no way to resubmit the information.
I looked at a lot of discussions on the forum and saw that you are the one who really knows how to solve this problem, such as->HERE<- ->HERE<-
I really need your help,
all the best
