Brand Registry playing dumb on legit request to retrieve Brand Administrator account
Pretty simple and common request. Our Registered Brand had someone else managing Amazon, but that entity is long gone, and so is the former sales manager of our Brand. And their email address is long dead.
So, even though we are the Administrator on Seller Central, have steady contact with the attorney who registered our Trademark, and can prove in multiple ways that we are the Brand Owner... well, Brand Registry is just cutting and pasting answers like a situation like this completely baffles them.
So I'm hoping that Jim from Amazon or another Forum mod can step in here. Looks like that is often the only to help get Brand Registry's job done for them.
JiAlex_Amazon
Hello @Seller_WulRA8glivoK2
In regard to your inquiry, according to our Brand Registry FAQ, if the administrator is no longer active, yo will need to contact the department via Brand Registry.
Also, you'll have to provide the following information:
- The brand name
- The current administrator email that is either inactive or belongs to someone who has left the company
- The new administrator email that you want to add
You will need to wait for confirmation or following any extra step if needed.
Any other assistance, don’t hesitate to reach out our support channel
Regards,
JiAlex
