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Hey Sellers! Hope you are doing well today!

Today we are looking to get your insights into your experience with the Manage Your Compliance Dashboard. You can review the Manage your compliance dashboard video to get a sense of how to use it if you never have before.

While we understand that in some instances you may have delays with reviews. The focus of this pulse check is to see how you feel about the utility of the pages and work flows that make up this page:

  • Is the Manage Your Compliance page generally easy to use? What works for you?
  • What challenges have you had tying to use the page?

Share any and all of your stories. We will work to direct your feedback to the appropriate leadership teams. We can’t provide any updates on the results of any of your feedback, but I will ensure it reaches the appropriate folks!

Thank you for your time!

-Glenn

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Amazon's buy shipping often does not function, so we are forced to maintain a Shipstation account to ship packages Amazon's ship program does not like we recently noticed that the prices of UPS shipments had exploded so I checked and the Amazon price for UPS was 30% higher than the same package to the same address on the same day as Shipstation seems like one more way Amazon is taking advantage of sellers? I wonder how many days of rate distortion it takes for Amazon to make another billion off the backs of tiny sellers.

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In 2024, we delivered more than 9 billion items globally, the same day or next day.

Prime members worldwide also saved nearly $95 billion on fast, free delivery. That means Prime members in the U.S. saved, on average, more than $500 on their deliveries last year - nearly four times the cost of an annual membership fee.

We know that delivery speeds increase purchases of your products, which is why we’re continuing to invest in our logistics and delivery capabilities.

Last year, we expanded the number of Same-Day Delivery sites by more than 60 percent, and we now serve more than 140 metro areas.

Prime members in the U.S. responded to our faster delivery speeds by placing an average of nearly 100 orders per member last year. That's nearly two orders per member, every week.

To learn more, go to About Amazon.

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Menstrual underwear
by Seller_dI5BaRDvWGYFe

I have been trying to list my menstrual underwear for months now and it keeps getting rejected due to it being considered a medical device. Amazon continues to state it needs to have FDA registration, pre- market notification, etc. I spoke with the FDA and it does not need to be registered (attached that letter to seller central), I have all the OEKO TEX standard certificate stating it’s free of PFAS, etc. I have spoke to a sales rep, the catalog team, compliance team and the leadership team. Every department states they don’t have the authority to help me and will escalate it to the right person. I have been sitting on products since December and I am feeling frustrated as it seems Amazon is not looking at my documents provided to see it doesn’t need FDA registration. Has anybody else experienced this issue? I love any guidance on this issue. Thank you.

Taryn

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We are not accepting applications to sell ERROR.
by Seller_PjklzlwDl70iN

Hello @Manny_Amazon,

I have exactly the same issue.

I own a established supplements brand and i successfully brand registered under dietary supplements category through amazon to list my product.

I have successfully created other supplements a while ago. no problem.

I recently created a listing, Everything was fine.

The listing is not removed. Detail page is visible.

but suddenly getting this error when try to edit the listing

1. Selling Application

We are not accepting applications to sell:

- Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

- Other product(s)

PLEASE NOTE: There is no option to request approval by providing documentation and no email or performance notification on from amazon as well.

I'm the brand owner of this supplements brand.

all our products are dietary supplements category. We cannot sell anything other than dietary supplements category. I'm sure this is an error and need to be resolved.

I have opened a different discussion to this matter with specific details

Discussion name: We are not accepting applications to sell ERROR

Please kindly have a look at this and resolve this matter.

You are the only hope i have.

Thanks

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FBA Feature Requests
by Seller_Ggt6s7zXEwLbA

1. When FBA runs out of inventory for the product listing to automatically switch to FBM. Should be a no brainer to keep sales going and money flowing to Amazon.

2. When inventory sent to FBA becomes available for sale to automatically switch from FBM to FBA instead of categorizing it as Stranded Inventory.

It can take a looooong time between shipping to the FBA receipt center where it sits and sits waiting to be opened, and then for a bad algorithm to re-ship the inventory back across the country to a different fulfillment center where it sits and sits before finally on a glorious day becoming available for sale on Prime - at which point Amazon sends an email saying the inventory will be destroyed because it is 'stranded' - because while waiting for Amazon to get its FBA act together the seller is selling the product FBM.

This is ridiculous. There should be an option to auto flip from FBM to FBA when Amazon finally says the inventory is ready to sell FBA - and not that it will be destroyed.

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Customer fraud/scam - buyer messaging.

I am receiving messages for refunds but the only text I receive is - "V"

CASE ID: 17267605751

ORDER ID: 112-3279759-3757838

ORDER ID: 111-9500172-7630627

Why is this allowed? There should be a minimum text limit for buyers to send sellers messages for refund requests. Is this an ongoing scheme amongst buyers? Has anyone else seen this particular message lately for refunds?

@Danny_Amazon @Michelle_Amazon @Seller_RSwABJNHpHnEZ @Seller_PIHyltK09pbl3 @Seller_OOVUXZLmb2UEH @Seller_1KYLYkgAlu4xX @Seller_CnfW62x6yxvJw @Seller_YeWcEeTwlVO93 @Seller_khUF6HPR2AHxu

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For some reason, my account was locked due to an “invalid charge method.” I immediately updated my payment method, but it continued to say the same thing. Meanwhile, I have seen charges on my credit card totalling over $1,700 CAD, and yet my account remains locked.

Support told me my account was reinstated two days ago, yet I still cannot access it. If my payment method is supposedly invalid, how has Amazon been able to charge my card?

For two weeks, I’ve been calling every 48 hours, and every time I’m given the same response: "Wait another 48 hours."Nothing changes. Today, I was charged $666 with no explanation.

I only use Amazon for MCF, and now my customers are requesting returns that I cannot process. This situation is unacceptable and causing serious damage to my business.

At this point, I am strongly considering legal action for damages. If anyone else has experienced similar issues, please reach out—a class action lawsuit may be warranted.

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Issue with books catalog
by Seller_KoqAFvxBwjdZB

thousands of asins are not creating a listing when add a product. The books catalog has shown to be throwing backend gating/errors for the past month and seller support is, as usual, helpless and clueless. We can attach thousands of ASINS as necessary to help resolve the case.

Is anyone else having a similar experience with about 5-10% of the books catalog not properly mapping to skus? Would those users provide any relevant data to assist? Thank you

7 votes
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i am wondering what should be my ROI for my ads many sellers discussing about ads sales what is your ROI which you consider as best one

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sales Have Fallen Off sudden
by Seller_eGHxgMfjdckiK

I've been selling on Amazon for 8 years and have a lot of data to show what I expect to be selling relative to other years. My January was down 80% from the previous January. I don't know what happend and the sudden nature of it makes me feel like something in the algorithm has changed. So what do we need to pay attention to?

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