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You are linked to a separate account that was disabled due to a violation of one of our policies.
You are linked to a separate account that was disabled due to a violation of one of our policies.
I have a known Amazon account that was disabled because it was suspected of being linked to another Amazon account that was disabled
What should I do?
I remember my husband had an account that was disabled many years ago
But this is my private account
Can anyone help me with this?
2 replies
Seller_kIukTwdhvntAp
"I remember my husband had an account that was disabled many years ago"
BINGO has been called.
Unless you are divorced or he has died it is a related account and you are allowed ONE per household unless you are selling entirely different items.
Even IF you are selling different items, once one is suspended ALL are eventually suspended.
His account needs to get fixed or you need to show a death certificate or divorce papers to Amazon to stand a chance.
Atlas_Amazon
Hello @Seller_a67m8WOfttg1a
Thank you for the information provided regarding the recent impact to your account that you are attempting to address. I understand the concern seems to be related to an association that exists between your account and another store. I do want to offer guidance as I know this process can be increasingly complex to navigate.
I remember my husband had an account that was disabled many years ago
You mention an account that previously belonged to your husband, do you recall the name of that account? You should have received a performance notification that included the name of the other store, did you recognize the name of the account? To address this situation, you will need to identify what your connection is to the account that has been listed in the messaging.
If the account did belong to your husband, then the connection would be considered valid as you would have associated details. This type of situation does require your husband resolving the issues that impacted his account for you to be able to move forward with an appeal. If you can confirm that he has been able to resolve his issues, you can submit an appeal for our team to review.
They will confirm the issues have been resolved prior to removing the restrictions on the account. If they are unable to verify this information or identify any discrepancies in the present details, they will be obligated to reject your submission and maintain the restrictions. Please be aware that we will not be able to guarantee a resolution if this occurs.
For more information on associated accounts, I would encourage you to check out this thread for insight. I encourage you to review and refer back to this thread if you have any details or updates you would like to share so I may continue to offer guidance.
Best,
Atlas
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