Need Help with A to Z claim denied appeal

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Seller_ZT9ohUk1EP5x2

Need Help with A to Z claim denied appeal

HELP I need someone from Amazon to assist.

Customer claimed non-receipt & requested a refund through A to Z claim.

I had purchased Amazon shipping. Tracker indicates package was delivered. A to Z claim indicates seller funded refund and my odr is impacted.

Package was shipped on time, delivered by Amazon delivery. I had filed an A to Z appeal, dont understand why it was denied. The claim should be funded by Amazon and my odr shouln't have been impacted.

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Tags:A to Z Claims, Refunds
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Seller_OvL8C4BJWiuS9

Was the item scanned as "accepted" by the carrier on or before the ship by date?

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