Countries
Read onlyHELP I need someone from Amazon to assist.
Customer claimed non-receipt & requested a refund through A to Z claim.
I had purchased Amazon shipping. Tracker indicates package was delivered. A to Z claim indicates seller funded refund and my odr is impacted.
Package was shipped on time, delivered by Amazon delivery. I had filed an A to Z appeal, dont understand why it was denied. The claim should be funded by Amazon and my odr shouln't have been impacted.
Was the item scanned as "accepted" by the carrier on or before the ship by date?