Amazon Is Holding My Money Unjustly – Has Anyone Experienced This?

Hello fellow sellers,

I’m facing a serious issue with Amazon and want to share my story to warn other sellers and seek advice from anyone who has dealt with a similar situation.

Summary of the Issue:

I am a legitimate seller on Amazon. My account was previously suspended over a year ago due to unknowingly selling a product that violated copyright.

After a long time, Amazon unexpectedly reinstated my account without any prior notice.

When I logged in, I discovered that all the funds in my account—$2,231.42—had been deducted without any clear explanation.

In my Payments Report, Amazon simply labeled the charge as "Other", without any further details.

What Have I Done to Get an Explanation from Amazon?

I have contacted Amazon Seller Support at least 17 times to request a breakdown of this charge.

Every time, I only received generic, vague responses like:

“We have forwarded your concern to the appropriate team and will update you soon.”

“The deduction might be related to account-level or transaction-level fees.”

After multiple follow-ups, Amazon suddenly asked me to verify my identity again, even though they were the ones who reinstated my account in the first place.

After I submitted the verification, they sent me an email instructing me to contact a law firm, the same firm that sued me over a year ago for a copyright issue.

Why Is This a Problem?

If this was a legitimate charge, Amazon should be transparent and provide a detailed explanation along with supporting documents.

Instead, they have deliberately delayed, responded vaguely, and refused to provide any specific evidence.

The bigger question is: Why would Amazon reinstate my account just to take all of my funds? If this was a copyright-related penalty, why didn’t they deduct the funds at the time of my suspension over a year ago?

Questions for the Community:

Has anyone experienced a similar situation where Amazon delayed responses and withheld funds without proper justification?

How can I force Amazon to provide a clear, itemized breakdown of the charge?

Where can I escalate this issue to get a faster resolution?

I strongly believe that Amazon is abusing its power to withhold sellers' funds—especially in cases where accounts have been previously suspended.

Any advice from the community would be greatly appreciated!

Thank you for reading. If anyone has dealt with a similar case, please share your experience!

I have started a new thread because no one replied to the one I was using in three months.

Please find enclosed relevant messages from the last thread, and in particular the one from Atlas 6 months ago. I called various representatives on those numbers provided for US and intetnational support. They cannot help and claim these are the wrong numbers to call. Now they do not work at all.

Basically, account health is telling me to reset my original account, but it has been deactivated (for ever, I think) and it is impossibe. Can you help please?

Hello, I am trying to change my business entity details, but Amazon will not let me change my details. Every time I go to the business information tab and select "edit information," I get the following error: "We cannot process your request. You are currently undergoing another verification. Please retry once the verification is completed." Is there any way that this can be resolved. Thanks!

I have been trying to obtain GTIN exemption for my print brand but, unfortunately, I have not been successful so far — and I am starting to lose hope that I will be able to resolve this on my own.

I carefully followed the instructions in the application process and submitted clear images of the printed product, the branded packaging, and the mailing tubes I use for shipping.

In the rejection email, I was asked to:

“Provide images of all six sides of the product and tags, unless it’s not possible to capture a six-sided image (for example, a scarf). Please stretch the poster and take a photo of the back of the stretched poster.”

I complied with this request, sending photos of the poster’s back side as well. However, I then received another rejection email, this time including these points:

• Provide images of all six sides of the product and tags, unless it’s not possible to capture a six-sided image (for example, a scarf). Please stretch the poster and take a photo of the back of the stretched poster.

• The product or its packaging must not have a GS1-certified barcode. If a valid GS1-certified barcode is available, you can use it to list products instead of requesting a GTIN exemption. (It does not have this)

At this point, I even photographed the side view of the product (yes, I took pictures of ~ 0.4 mm thick sheet of paper) and submitted it. Yet I received the same rejection response with these points:

• Branding is permanently affixed on the packaging and/or product.

• You should provide images of all sides of the product and tags unless a 6-sided image cannot exist (for example, a scarf).

I am starting to feel unsure whether my submission is being reviewed by a real person or an automated system, and I am not sure what more I can do to meet the requirements.

I would kindly like to ask for assistance from a moderator or support representative who can guide me through this process and help clarify what is expected.

These are the last three IDs for my rejected applications:

17452345871

17451878551

17450887751

Thank you for your attention and help in advance.