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Share your feedback with us after any support call
You can now provide immediate feedback to us at the end of a call with Selling Partner Support.
Previously, you had to wait for us to send you an email after your case was resolved to offer feedback. Now, you can remain on the line after the call ends to complete a brief satisfaction survey.
This survey makes it easier to share feedback immediately after you receive assistance. It's part of our ongoing efforts to improve our Selling Partner Support experience and identify areas for improvement.
11 replies
Seller_aNsixtdBpnLRG
Amazon already knows that outsourced SS is a waste of resources. I do like the idea of being able to vent after NOT getting correct information EVERY TIME I had contacted in the past. Now we don't bother as they only know how to copy paste some random stuff to close quickly close the ticket.
Bring back USA based call centers and give them the training and ability to use critical thinking skills to RESOLVE issues AND DIRECTLY communicate with the Silo responsible for dealing with issues.
Seller_r9wMm8LrE5iKj
For a company that runs on metrics, you have a really crappy concept of metrics.
I'm guessing one of the things you use this for is the perennial culling of the bottom 10% of "performers" (which in of itself shows an appalling understanding of actionable metrics). What we're actually grading the response upon is the absolutely Kafkaesque dead ends and lack of training that's given to support (until sellers come along and train them for you on our own time). When we report our question was not answered, because Amazon denies us the promised solution by design, it's not the poor, underpaid, underincentivized, 2nd language speaker that's at fault. It's because Amazon won't fix anything that makes them more money broken then fixed, then pretends they care about us.
And why should we share ANY feedback? We continue to give feedback, and you continue to make the platform worse for sellers. You're clearly not using this feedback to improve our lives, but rather to spare your HR department the work of evaluating their employees fairly.
Here's some feedback: I hate this company with all my heart, and that opinion is based on experience working with (or more accurately, against) this antitrust trainwreck.
Seller_Ys8Kz8TPanVFB
Here's a few ideas:
1. Feedback on EVERY support interaction.
2. Grade that feedback on a 1 to 10 scale.
3. Share that grading publicly.
No? Why not?
Seller_RiPqR3089KdRG
I booked a 9:30 AM Wednesday meeting. I joined on time, but wasn't admitted until 15 mins later, then the meeting ended abruptly. I found no support (chat, email, in-person). This feels like a lack of investment in "new seller support," exploiting high demand. Is this common?
Seller_9iISDtAGy9FKB
Nothing would change. You could call every hour and the results will be the same. The robot looks for a key word and sends a reply. Amazon Support is NOT Seller Support.
Seller_aNsixtdBpnLRG
9 months back this was posted - Please share the results from the 'survey' - betting crickets chirping louder
Share Your Feedback on the Feedback Manager
by Josh_Amazon
9 months ago
Hello Sellers!
We're always working to improve our products and services, and your feedback is invaluable in helping us do that. We'd like to hear your thoughts, opinions, and ideas about the Feedback Manager.
Seller_zSWez2Mzpdboa
Feedback is what you want?
Well after spending upwards of 45 minutes on the phone with someone that English is not their first language, and being put on hold several times while they "research" the issue (calling level 2 on the other line), issues remain Unresolved.
Seller Support is not worth the couple of Rupees that Amazon pays the outsourced call-centers per call, per contract or other way that Amazon pays for the outsourced services.
If Amazon pays those call-centers services the way how they short-change everything else that Amazon does, the poor level of service is very much understandable.
Seller_wfCB7c4aDwlAr
Right now reserved stock took a very long time.
We ship the product by air express, 4 days arrived Amazon fba warehouse, but it took 20-30 days even more from reserved stock to available stock.
Really hope can improve this issue.
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