impossible to follow instructions by account health, no reply in three months
I have started a new thread because no one replied to the one I was using in three months.
Please find enclosed relevant messages from the last thread, and in particular the one from Atlas 6 months ago. I called various representatives on those numbers provided for US and intetnational support. They cannot help and claim these are the wrong numbers to call. Now they do not work at all.
Basically, account health is telling me to reset my original account, but it has been deactivated (for ever, I think) and it is impossibe. Can you help please?
1 reply
Roxy_Amazon
Hello @Seller_vKeEOauozL3nh,
Thank you for bringing this situation to our attention. We understand your frustration with the account deactivation and the challenges you've faced trying to reach support through various channels.
To best assist with your case regarding the account deactivation, we need more information. Could you please:
- Share a screenshot of the performance notification received when your account was deactivated?
- Provide any Case ID numbers from your previous interactions with Seller Support regarding this matter?
Please share the requested details at your earliest convenience so we can move forward with the next steps.
Our Seller Community and I remain at your disposal for any additional clarification you may need. Your business matters to us, and we're committed to helping resolve this situation effectively.
Best regards,
-Roxy
