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A customer left a negative feedback stating something to this effect: "Please help my order is stuck in transit! Can you please ask the seller to contact the post office."

Amazon immediately struck the feedback through because we shipped on time and used Buy Shipping. However, I would still like to contact the customer to let them know that their item is on its way and will be delivered. When I click contact buyer, my only option is a canned response telling them we will provide a refund. What is going on here? Amazon does not want us to provide customer service anymore? We used to have access to their encrypted email address, but I am no longer seeing that option.

Furthermore, it seems Amazon is making exceedingly difficult for buyers to contact sellers, which is probably what led the customer to leaved the feedback instead of contacting us.

Hi there

I am brand registered and I would like to enroll in Vine but the Vine site says that I need to wait for the $200 credits to be active. Can anyone show me in a screenshot what that means? As the dashboard just shows me not enrolled, thanks!!

@Seller_t9kvdr2yixQej

@Seller_guPeMXBrBxqyU

I've deactivated a 10% coupon to start a 20% Black Friday deal. Concerned about customers who clipped but haven't used the 10% coupon yet. What happens to these clipped coupons? Will they still work?

We've seen orders combining both discounts, which we want to prevent for new customers. However, we're okay with previously clipped coupons being used.

How can we ensure a smooth transition without disappointing customers who clipped the old coupon? Any insights or similar experiences appreciated!

I’m reaching out to address an issue with unjust feedback left on my account. The feedback states, "Never received order," which is not only misleading but also unfairly impacts my seller rating.

I dispatched this package on time via USPS Priority, adhering to Amazon’s policies. I have Shipping Settings Automation (SSA) and Automated Handling Time (AHT) enabled for my account, ensuring compliance with all shipping guidelines. Despite this, USPS delayed the package during transit for reasons beyond my control.

To make amends for the delay, I refunded the entire order amount as a goodwill gesture, even though this incurred a financial loss for me. However, the customer’s feedback implies that I failed to fulfill my responsibility, which is not accurate.

I filed a dispute with Seller Support, providing all relevant details, including tracking evidence, dispatch timeline, and everything. Despite presenting clear proof that this delay was a carrier issue and not my fault, I received the standard automated response stating the feedback does not meet removal criteria. The case number for this issue is 16695702871.

While I understand delays are frustrating for customers, sellers should not be punished for issues caused by carriers. My metrics demonstrate my dedication to timely and reliable service:

Buyers received packages 3.0 days early on average.

I handed off packages 0.2 days earlier than the promised handling time.

My transit time averages 1.5 days faster than promised.

Feedback like this, resulting from a carrier delay, is beyond my control and should not tarnish my reputation. It is discouraging that instead of a proper review of my case, I received an automated response and the case was closed without resolution.

I urge Amazon to review Case #16695702871 thoroughly and remove this unfair feedback. Sellers like me, who consistently deliver excellence, should not bear the brunt of rare carrier-related issues. Out of thousands of successful deliveries, a handful of delays caused by carriers should not define my performance.

Please address this matter promptly and help uphold a fair and just feedback system for sellers.

Has anyone dealt with this issue yet? I've sent in my shipment since August 21st to ABQ2 and waited for months for an update. Now they're stating that there's a disprecancy on the ENTIRE inventory sent. What do I do now?

Hello,

I’ve followed the Amazon Seller step by step guide to list a product. The product I’m trying to list, all “available” pre existing listings have a red label on left top corner with “restricted”.

I’ve picked the accurate listing, I also have requested approval and it gives me an error. I’m unable to list several things due to this reason.

Has anyone encountered this issue and been able to list your products?

Thank you in advance for any pointers or feedback!

I had clearly written the following description of an issue that potentially may harm my business. The response from Amazon relates to a different situation. My question is how to get Amazon to relate to the issue? Here is what I had written.

There is a negative review that we feel violates Community Guidelines.  Based on the photo, there are two separate findings clearly showing misleading information geared at harming our business. The photo would mislead the buyer into assuming that the product is intended for restoring carpet color. This product does not claim to restore carpet color. Its function is to prevent further damage from small bleach stains. Further more, the image suggests the usage is for larger spots other than small drips and drops. We would appreciate an honest evaluation of this review based on presenting incorrect applications of the product. Thank you for your time in reviewing this concern.

Dear Community,

I was left a 1-star review by a buyer as below. I reported this review & Amazon refused to remove it.

"It’s not returnable, somebody repaired this bag, and it’s definitely not the same as *Insert Brand Name* as advertised, do you research"

This is extremely frustrating because FIRST It violated 3 Community guidelines. According to Amazon:

What's not allowed

Seller, order, or shipping feedback

We don't allow reviews or questions and answers that focus on:

• Ordering issues and returns
• Shipping packaging
• Product condition and damage

On top of that, I never advertised my product as the brand that the customer mentioned. I censored the brand name for privacy purposes.

Can anyone help me how to elaborate on this to the correct department so it's handled correctly? This review never mentioned the quality of the actual product, and I don't even know who repaired my bag with tapes as the photo they showed. My products are shipped 100% brand new and undamaged to Amazon FBA. Thank you!!

Support Case ID 16633924241

There is nothing wrong with my product, but Amazon has been reserving my inventory. I am losing thousands of dollars every day. Is this legal?