Need help with a policy violation
Can one of the @amazon mods please help.
Here is the violation:
I was trying to create a variant listing with 3 existing products. The listing this is about the title somehow became that of another product. So I changed the title back to what it was and got this.
I had account health call me and asked what I needed to do for them to remove it. They said I need to change the title back. I said I couldn't as I couldn't see the listing. They said to call catalog and they would fix it on the back end. I talked to them and they said they couldn't because the lisiting was deleted. Why it was deleted I don't know. So I said all that in the appeal and got the same bot reply below:
We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:
-- The root cause(s) of the policy violation.
-- The actions you have taken to resolve the policy violation.
-- The steps you have taken to prevent this violation in the future.
So I wrote a plan of action with all of those above and sent it and still got the same reply.
I don't know what to do anymore. Can you help?
14 replies
Seller_rI7BZIczK8iAC
Are these 3 products of the same brand? Are you the brand owner of this brand?
Emet_Amazon
Hello @Seller_vIX3XpYvep837,
Thank you for posting about a policy warning you received.
So I can assist further in this situation can you provide the ASIN involved? When you attempted to update these were you using an inventory file, or did you update them manually through the manage inventory page?
We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:
-- The root cause(s) of the policy violation.
-- The actions you have taken to resolve the policy violation.
-- The steps you have taken to prevent this violation in the future.
So I wrote a plan of action with all of those above and sent it and still got the same reply.
What did you send to them? You can post your appeal here so we can offer guidance or suggestions on improvements. Did the root cause fully identify what occurred, why it happened and how it violated the mentioned policy? Does the action taken show that you have since corrected and resolved the situation? Did you provide thorough explanation on how you will avoid this situation in the future, including actionable plans if possible?
If you also see that you have not violated this policy, supporting evidence on how the ASIN did not change or is not fundamentally different, this could dispute the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Need help with a policy violation
Can one of the @amazon mods please help.
Here is the violation:
I was trying to create a variant listing with 3 existing products. The listing this is about the title somehow became that of another product. So I changed the title back to what it was and got this.
I had account health call me and asked what I needed to do for them to remove it. They said I need to change the title back. I said I couldn't as I couldn't see the listing. They said to call catalog and they would fix it on the back end. I talked to them and they said they couldn't because the lisiting was deleted. Why it was deleted I don't know. So I said all that in the appeal and got the same bot reply below:
We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:
-- The root cause(s) of the policy violation.
-- The actions you have taken to resolve the policy violation.
-- The steps you have taken to prevent this violation in the future.
So I wrote a plan of action with all of those above and sent it and still got the same reply.
I don't know what to do anymore. Can you help?
Need help with a policy violation
Can one of the @amazon mods please help.
Here is the violation:
I was trying to create a variant listing with 3 existing products. The listing this is about the title somehow became that of another product. So I changed the title back to what it was and got this.
I had account health call me and asked what I needed to do for them to remove it. They said I need to change the title back. I said I couldn't as I couldn't see the listing. They said to call catalog and they would fix it on the back end. I talked to them and they said they couldn't because the lisiting was deleted. Why it was deleted I don't know. So I said all that in the appeal and got the same bot reply below:
We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:
-- The root cause(s) of the policy violation.
-- The actions you have taken to resolve the policy violation.
-- The steps you have taken to prevent this violation in the future.
So I wrote a plan of action with all of those above and sent it and still got the same reply.
I don't know what to do anymore. Can you help?
14 replies
14 replies
Seller_rI7BZIczK8iAC
Are these 3 products of the same brand? Are you the brand owner of this brand?
Emet_Amazon
Hello @Seller_vIX3XpYvep837,
Thank you for posting about a policy warning you received.
So I can assist further in this situation can you provide the ASIN involved? When you attempted to update these were you using an inventory file, or did you update them manually through the manage inventory page?
We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:
-- The root cause(s) of the policy violation.
-- The actions you have taken to resolve the policy violation.
-- The steps you have taken to prevent this violation in the future.
So I wrote a plan of action with all of those above and sent it and still got the same reply.
What did you send to them? You can post your appeal here so we can offer guidance or suggestions on improvements. Did the root cause fully identify what occurred, why it happened and how it violated the mentioned policy? Does the action taken show that you have since corrected and resolved the situation? Did you provide thorough explanation on how you will avoid this situation in the future, including actionable plans if possible?
If you also see that you have not violated this policy, supporting evidence on how the ASIN did not change or is not fundamentally different, this could dispute the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_rI7BZIczK8iAC
Are these 3 products of the same brand? Are you the brand owner of this brand?
Seller_rI7BZIczK8iAC
Are these 3 products of the same brand? Are you the brand owner of this brand?
Emet_Amazon
Hello @Seller_vIX3XpYvep837,
Thank you for posting about a policy warning you received.
So I can assist further in this situation can you provide the ASIN involved? When you attempted to update these were you using an inventory file, or did you update them manually through the manage inventory page?
We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:
-- The root cause(s) of the policy violation.
-- The actions you have taken to resolve the policy violation.
-- The steps you have taken to prevent this violation in the future.
So I wrote a plan of action with all of those above and sent it and still got the same reply.
What did you send to them? You can post your appeal here so we can offer guidance or suggestions on improvements. Did the root cause fully identify what occurred, why it happened and how it violated the mentioned policy? Does the action taken show that you have since corrected and resolved the situation? Did you provide thorough explanation on how you will avoid this situation in the future, including actionable plans if possible?
If you also see that you have not violated this policy, supporting evidence on how the ASIN did not change or is not fundamentally different, this could dispute the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_vIX3XpYvep837,
Thank you for posting about a policy warning you received.
So I can assist further in this situation can you provide the ASIN involved? When you attempted to update these were you using an inventory file, or did you update them manually through the manage inventory page?
We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:
-- The root cause(s) of the policy violation.
-- The actions you have taken to resolve the policy violation.
-- The steps you have taken to prevent this violation in the future.
So I wrote a plan of action with all of those above and sent it and still got the same reply.
What did you send to them? You can post your appeal here so we can offer guidance or suggestions on improvements. Did the root cause fully identify what occurred, why it happened and how it violated the mentioned policy? Does the action taken show that you have since corrected and resolved the situation? Did you provide thorough explanation on how you will avoid this situation in the future, including actionable plans if possible?
If you also see that you have not violated this policy, supporting evidence on how the ASIN did not change or is not fundamentally different, this could dispute the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
