Unjust Negative Feedback – Case #16695702871
I’m reaching out to address an issue with unjust feedback left on my account. The feedback states, "Never received order," which is not only misleading but also unfairly impacts my seller rating.
I dispatched this package on time via USPS Priority, adhering to Amazon’s policies. I have Shipping Settings Automation (SSA) and Automated Handling Time (AHT) enabled for my account, ensuring compliance with all shipping guidelines. Despite this, USPS delayed the package during transit for reasons beyond my control.
To make amends for the delay, I refunded the entire order amount as a goodwill gesture, even though this incurred a financial loss for me. However, the customer’s feedback implies that I failed to fulfill my responsibility, which is not accurate.
I filed a dispute with Seller Support, providing all relevant details, including tracking evidence, dispatch timeline, and everything. Despite presenting clear proof that this delay was a carrier issue and not my fault, I received the standard automated response stating the feedback does not meet removal criteria. The case number for this issue is 16695702871.
While I understand delays are frustrating for customers, sellers should not be punished for issues caused by carriers. My metrics demonstrate my dedication to timely and reliable service:
Buyers received packages 3.0 days early on average.
I handed off packages 0.2 days earlier than the promised handling time.
My transit time averages 1.5 days faster than promised.
Feedback like this, resulting from a carrier delay, is beyond my control and should not tarnish my reputation. It is discouraging that instead of a proper review of my case, I received an automated response and the case was closed without resolution.
I urge Amazon to review Case #16695702871 thoroughly and remove this unfair feedback. Sellers like me, who consistently deliver excellence, should not bear the brunt of rare carrier-related issues. Out of thousands of successful deliveries, a handful of delays caused by carriers should not define my performance.
Please address this matter promptly and help uphold a fair and just feedback system for sellers.
0 replies
Unjust Negative Feedback – Case #16695702871
I’m reaching out to address an issue with unjust feedback left on my account. The feedback states, "Never received order," which is not only misleading but also unfairly impacts my seller rating.
I dispatched this package on time via USPS Priority, adhering to Amazon’s policies. I have Shipping Settings Automation (SSA) and Automated Handling Time (AHT) enabled for my account, ensuring compliance with all shipping guidelines. Despite this, USPS delayed the package during transit for reasons beyond my control.
To make amends for the delay, I refunded the entire order amount as a goodwill gesture, even though this incurred a financial loss for me. However, the customer’s feedback implies that I failed to fulfill my responsibility, which is not accurate.
I filed a dispute with Seller Support, providing all relevant details, including tracking evidence, dispatch timeline, and everything. Despite presenting clear proof that this delay was a carrier issue and not my fault, I received the standard automated response stating the feedback does not meet removal criteria. The case number for this issue is 16695702871.
While I understand delays are frustrating for customers, sellers should not be punished for issues caused by carriers. My metrics demonstrate my dedication to timely and reliable service:
Buyers received packages 3.0 days early on average.
I handed off packages 0.2 days earlier than the promised handling time.
My transit time averages 1.5 days faster than promised.
Feedback like this, resulting from a carrier delay, is beyond my control and should not tarnish my reputation. It is discouraging that instead of a proper review of my case, I received an automated response and the case was closed without resolution.
I urge Amazon to review Case #16695702871 thoroughly and remove this unfair feedback. Sellers like me, who consistently deliver excellence, should not bear the brunt of rare carrier-related issues. Out of thousands of successful deliveries, a handful of delays caused by carriers should not define my performance.
Please address this matter promptly and help uphold a fair and just feedback system for sellers.
Unjust Negative Feedback – Case #16695702871
I’m reaching out to address an issue with unjust feedback left on my account. The feedback states, "Never received order," which is not only misleading but also unfairly impacts my seller rating.
I dispatched this package on time via USPS Priority, adhering to Amazon’s policies. I have Shipping Settings Automation (SSA) and Automated Handling Time (AHT) enabled for my account, ensuring compliance with all shipping guidelines. Despite this, USPS delayed the package during transit for reasons beyond my control.
To make amends for the delay, I refunded the entire order amount as a goodwill gesture, even though this incurred a financial loss for me. However, the customer’s feedback implies that I failed to fulfill my responsibility, which is not accurate.
I filed a dispute with Seller Support, providing all relevant details, including tracking evidence, dispatch timeline, and everything. Despite presenting clear proof that this delay was a carrier issue and not my fault, I received the standard automated response stating the feedback does not meet removal criteria. The case number for this issue is 16695702871.
While I understand delays are frustrating for customers, sellers should not be punished for issues caused by carriers. My metrics demonstrate my dedication to timely and reliable service:
Buyers received packages 3.0 days early on average.
I handed off packages 0.2 days earlier than the promised handling time.
My transit time averages 1.5 days faster than promised.
Feedback like this, resulting from a carrier delay, is beyond my control and should not tarnish my reputation. It is discouraging that instead of a proper review of my case, I received an automated response and the case was closed without resolution.
I urge Amazon to review Case #16695702871 thoroughly and remove this unfair feedback. Sellers like me, who consistently deliver excellence, should not bear the brunt of rare carrier-related issues. Out of thousands of successful deliveries, a handful of delays caused by carriers should not define my performance.
Please address this matter promptly and help uphold a fair and just feedback system for sellers.
