Deactivating Coupons During Black Friday Sale: Impact on Clipped, Unused Coupons?
I've deactivated a 10% coupon to start a 20% Black Friday deal. Concerned about customers who clipped but haven't used the 10% coupon yet. What happens to these clipped coupons? Will they still work?
We've seen orders combining both discounts, which we want to prevent for new customers. However, we're okay with previously clipped coupons being used.
How can we ensure a smooth transition without disappointing customers who clipped the old coupon? Any insights or similar experiences appreciated!
1 reply
Joey_Amazon
Hey @Seller_QJWDvRWYVacp6,
Thank you for posting here at the forums!
When it comes to deactivating promos like Coupons, there is a window where there can be a potential use after or even an overlap(stacking promos).
To answer your question: Customers who have already clipped your coupon will be allowed to check out using those coupons for approximately 30 minutes after you cancel the coupon.
Hope this helps!
Thanks,
Joey
Deactivating Coupons During Black Friday Sale: Impact on Clipped, Unused Coupons?
I've deactivated a 10% coupon to start a 20% Black Friday deal. Concerned about customers who clipped but haven't used the 10% coupon yet. What happens to these clipped coupons? Will they still work?
We've seen orders combining both discounts, which we want to prevent for new customers. However, we're okay with previously clipped coupons being used.
How can we ensure a smooth transition without disappointing customers who clipped the old coupon? Any insights or similar experiences appreciated!
Deactivating Coupons During Black Friday Sale: Impact on Clipped, Unused Coupons?
I've deactivated a 10% coupon to start a 20% Black Friday deal. Concerned about customers who clipped but haven't used the 10% coupon yet. What happens to these clipped coupons? Will they still work?
We've seen orders combining both discounts, which we want to prevent for new customers. However, we're okay with previously clipped coupons being used.
How can we ensure a smooth transition without disappointing customers who clipped the old coupon? Any insights or similar experiences appreciated!
1 reply
1 reply
Joey_Amazon
Hey @Seller_QJWDvRWYVacp6,
Thank you for posting here at the forums!
When it comes to deactivating promos like Coupons, there is a window where there can be a potential use after or even an overlap(stacking promos).
To answer your question: Customers who have already clipped your coupon will be allowed to check out using those coupons for approximately 30 minutes after you cancel the coupon.
Hope this helps!
Thanks,
Joey
Joey_Amazon
Hey @Seller_QJWDvRWYVacp6,
Thank you for posting here at the forums!
When it comes to deactivating promos like Coupons, there is a window where there can be a potential use after or even an overlap(stacking promos).
To answer your question: Customers who have already clipped your coupon will be allowed to check out using those coupons for approximately 30 minutes after you cancel the coupon.
Hope this helps!
Thanks,
Joey
Joey_Amazon
Hey @Seller_QJWDvRWYVacp6,
Thank you for posting here at the forums!
When it comes to deactivating promos like Coupons, there is a window where there can be a potential use after or even an overlap(stacking promos).
To answer your question: Customers who have already clipped your coupon will be allowed to check out using those coupons for approximately 30 minutes after you cancel the coupon.
Hope this helps!
Thanks,
Joey
