Inappropriate review based on using a wrong application of product
I had clearly written the following description of an issue that potentially may harm my business. The response from Amazon relates to a different situation. My question is how to get Amazon to relate to the issue? Here is what I had written.
There is a negative review that we feel violates Community Guidelines. Based on the photo, there are two separate findings clearly showing misleading information geared at harming our business. The photo would mislead the buyer into assuming that the product is intended for restoring carpet color. This product does not claim to restore carpet color. Its function is to prevent further damage from small bleach stains. Further more, the image suggests the usage is for larger spots other than small drips and drops. We would appreciate an honest evaluation of this review based on presenting incorrect applications of the product. Thank you for your time in reviewing this concern.
2 replies
Seller_CW0P5hgbsiqWX
Your review is there to stay. Amazon allows buyers to say what they want, as long as no foul language is used. Personal feedback comes at an average rate of 1-2 per 100 sales and product reviwes come even less. After a thousand more sales the review will begin to move slowly down the page.
Danny_Amazon
Hey there @Seller_zJHIQ2S3nj5w3- thanks for posting. My best recommendation is to read through this post focused on the process for reporting and requesting removal of a customer review. You can request the removal of the review itself, report the profile of the reviewer if it appears they have participated in any suspicious or abusive activity, and reach out to community-help@amazon.com to highlight the situation. It's important to note the team behind that alias may not respond to submissions, but please know all submissions will be reviewed for appropriate action.
When reporting, it is best to highlight the explicit departure from the review as it relates to the Community Guidelines!
Please let me know if you have any questions on this.
Best,
Danny
Inappropriate review based on using a wrong application of product
I had clearly written the following description of an issue that potentially may harm my business. The response from Amazon relates to a different situation. My question is how to get Amazon to relate to the issue? Here is what I had written.
There is a negative review that we feel violates Community Guidelines. Based on the photo, there are two separate findings clearly showing misleading information geared at harming our business. The photo would mislead the buyer into assuming that the product is intended for restoring carpet color. This product does not claim to restore carpet color. Its function is to prevent further damage from small bleach stains. Further more, the image suggests the usage is for larger spots other than small drips and drops. We would appreciate an honest evaluation of this review based on presenting incorrect applications of the product. Thank you for your time in reviewing this concern.
Inappropriate review based on using a wrong application of product
I had clearly written the following description of an issue that potentially may harm my business. The response from Amazon relates to a different situation. My question is how to get Amazon to relate to the issue? Here is what I had written.
There is a negative review that we feel violates Community Guidelines. Based on the photo, there are two separate findings clearly showing misleading information geared at harming our business. The photo would mislead the buyer into assuming that the product is intended for restoring carpet color. This product does not claim to restore carpet color. Its function is to prevent further damage from small bleach stains. Further more, the image suggests the usage is for larger spots other than small drips and drops. We would appreciate an honest evaluation of this review based on presenting incorrect applications of the product. Thank you for your time in reviewing this concern.
2 replies
2 replies
Seller_CW0P5hgbsiqWX
Your review is there to stay. Amazon allows buyers to say what they want, as long as no foul language is used. Personal feedback comes at an average rate of 1-2 per 100 sales and product reviwes come even less. After a thousand more sales the review will begin to move slowly down the page.
Danny_Amazon
Hey there @Seller_zJHIQ2S3nj5w3- thanks for posting. My best recommendation is to read through this post focused on the process for reporting and requesting removal of a customer review. You can request the removal of the review itself, report the profile of the reviewer if it appears they have participated in any suspicious or abusive activity, and reach out to community-help@amazon.com to highlight the situation. It's important to note the team behind that alias may not respond to submissions, but please know all submissions will be reviewed for appropriate action.
When reporting, it is best to highlight the explicit departure from the review as it relates to the Community Guidelines!
Please let me know if you have any questions on this.
Best,
Danny
Seller_CW0P5hgbsiqWX
Your review is there to stay. Amazon allows buyers to say what they want, as long as no foul language is used. Personal feedback comes at an average rate of 1-2 per 100 sales and product reviwes come even less. After a thousand more sales the review will begin to move slowly down the page.
Seller_CW0P5hgbsiqWX
Your review is there to stay. Amazon allows buyers to say what they want, as long as no foul language is used. Personal feedback comes at an average rate of 1-2 per 100 sales and product reviwes come even less. After a thousand more sales the review will begin to move slowly down the page.
Danny_Amazon
Hey there @Seller_zJHIQ2S3nj5w3- thanks for posting. My best recommendation is to read through this post focused on the process for reporting and requesting removal of a customer review. You can request the removal of the review itself, report the profile of the reviewer if it appears they have participated in any suspicious or abusive activity, and reach out to community-help@amazon.com to highlight the situation. It's important to note the team behind that alias may not respond to submissions, but please know all submissions will be reviewed for appropriate action.
When reporting, it is best to highlight the explicit departure from the review as it relates to the Community Guidelines!
Please let me know if you have any questions on this.
Best,
Danny
Danny_Amazon
Hey there @Seller_zJHIQ2S3nj5w3- thanks for posting. My best recommendation is to read through this post focused on the process for reporting and requesting removal of a customer review. You can request the removal of the review itself, report the profile of the reviewer if it appears they have participated in any suspicious or abusive activity, and reach out to community-help@amazon.com to highlight the situation. It's important to note the team behind that alias may not respond to submissions, but please know all submissions will be reviewed for appropriate action.
When reporting, it is best to highlight the explicit departure from the review as it relates to the Community Guidelines!
Please let me know if you have any questions on this.
Best,
Danny
