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This is a message to all potential new Amazon FBA sellers - do not sell on Amazon FBA unless you've read through ALL their policies in detail.

As a new seller, I've had an extremely negative experience selling here with many surprises, and I ended up being charged over $3,100. Some of these surprises come from policies that are hidden and you won't know, until it's too late.

With a failing business (from the ridiculous FBA fees that are charged just for storage), I decided to stop selling on Amazon FBA. With this, I was given an option to stop Amazon FBA and have the items returned to me. In this return process, I tried to look to see if I would be charged for this - nothing was to be found during this process. Amazon ends up charging me over $3,100 for the FBA removals. If you didn't search for their policy using the exact search terms of "FBA removal order fee" then you'd also be unaware of this policy, and subsequently charged.

Getting in touch with Amazon support has been horrible. My feeling is that this is intentional, making the process of contacting an actual person difficult while they have their support team offshore. I have a couple of email responses from members of their "leadership team" (Amala S. and Kurt L.) who both give me a copy and paste exact same response. No real help there, unsympathetic, while treating you just as another number.

From what I've experienced, I wouldn't doubt many others feel the same. If you have experienced something similar, I would encourage posting here and discussing, in order to help and save others the headache and financial hardship. This has left an extremely negative experience with Amazon as a whole, and this is my genuine warning to all potential Amazon sellers.

I am looking for a Review ID for a one star review a customer left but later retracted. Is it possible to retrieve the number somehow?

Hi guys, im trying to explain my situation using the e-mail I sent to Amazon as well. I do hope in some honest feedback and if that happened to any other person like me.

I hope this message finds you well. I would like to explain a situation I encountered

recently regarding my Amazon business.

In June of last year, I came across an Instagram advertisement for a service that

promised to manage an Amazon business. After applying and paying a fee to join this

program, the management company began adding products and handling the

operational tasks on my behalf. However, after several months, they ceased to upload

new products, prompting us to discontinue our partnership. Unfortunately, the company

lacked transparency in their operations; they requested payment for new inventory but

did not add the corresponding products to my Amazon store. During this time, I also did

not receive access to any receipts or invoices related to their services.

I do have documentation in the form of screenshots of the payments made for inventory,

which is alot, but i will be including only a few and just to clarify i DO NOT HAVE

RECEIPTS OF THE PRODUCTS.

Given the circumstances, I would like to inquire about the likelihood of reinstating my

account. If reinstated, I plan to manage the business independently moving forward.

I recognize that I made a significant mistake in this process by allowing someone to

work on my account on my behalf, and I am prepared to face the consequences. While I

can attempt to reach out to the management company for the required receipts, I am

doubtful that they will respond.

I am hopeful for a positive resolution and would greatly appreciate any guidance on how

I can work to regain your trust and access to my selling account, especially considering

that I am not a long-time Amazon customer.

Thank you very much for your time and assistance.

We have hit an all-time low on sales especially this week. Is anyone else experiencing this? Amazon glitch? Nothing has changed. Account health is healthy, no negative remarks, still low sales.

Could someone please advise on how to purchase 5 separate shipping labels through Amazon Buy Shipping for an order of 5 bulky items placed by the same customer under the same order ID? Since the items cannot be shipped together, I need to send them individually. Thank you!

While it may sound amusing how Amazon mistakenly linked my account to another seller’s suspended account due to a recycled phone number, this situation is far from funny. My business and livelihood are at stake.

I’ve never heard of the seller "JasmlasC." After investigation, I found the suspension happened after I updated my account with a new virtual phone number.

The virtual phone company Zadarma confirmed the number I purchased was recycled and previously used by the suspended seller "JasmlasC." If I’d known this, I’d never have used it.

Despite submitting clear evidence proving this is a mistake, my appeals to Seller Performance, Seller Support, and higher Amazon executives have been ignored.

The error is blatantly obvious, and I’ve provided clear evidence to Amazon’s Account Health team to prove my case. However, their appeal team seems to lack the flexibility to address unique situations like this. It’s as if the system is designed to dismiss anything outside a predefined path, regardless of the facts.

Amazon needs to bring a human touch to its appeal process. Account Health representatives should be empowered to use common sense or escalate cases backed by indisputable evidence. Recycled numbers are a known issue—just search for “recycled phone number statistics”, about 35 million numbers are recycled annually in the U.S., according to the FCC. time for Amazon to address such oversights and ensure sellers are treated fairly.

There is nothing Children's Jewelry about any of our Engagement Rings, children under 12 do not get engaged to be married.

Who programs these bots ???

Over 5,000 items over night tagged as Children's Jewelry, one week before BLACK FRIDAY !!!!

Is Amazon deliberately trying to put us out of business ????

Tried appealing some when there only 200 item 2 days ago, they automatically reject everything.

16696861331

16696781881

16696660181

16696575071

16696615281

16696583511

16696555331

16696652471

@Seller_nS0jcFQNDLG3e @Seller_l3eCP9f1PtJXC @Seller_8hQgfj6OVZYse

Hello all,

I have been struggling since days to reactivate my account due to INFORM Consumers Acts compliance. There is an item which is not checked ( the identity verification). Whenever I click to verify I am routed back to the help page so I cannot access the authentification window.

I followed some performance notifications which propose me to open a case and ask for another attempt for identity verification. After doing that, I have been transferred to the Seller Identity team. I uploaded all the documents ( Driving licence, passport, Business licence, proof of address issued less than 180 days ) . Different types of answers

---------------------------

Answer 1:

Hello,

We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.

Why is this happening?

Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account.

Until you respond to all outstanding requests and submit the required entries in Seller Central, you will continue to have limited access to your selling account.

How do I resolve this situation?

To gain full access to your account, submit all outstanding documents or information.

Without the complete documentation and information, or if we are not able to verify your submissions, you will not be allowed to sell in Amazon stores.

Answer 2:

Hello,

We have received your inquiry, but we cannot provide support on this matter.

Why is this happening?

We cannot provide support on this matter because your request is not related to seller identity verification or related processes.

We're here to help

If you have any further questions about our policies or requirements, contact Selling Partner Support:

Answer 3:

Hello,

We are contacting you because you have incorrectly submitted the documents that are required for your identity verification.

To continue with the verification, you have to upload all of the requested documents in your Seller Central account.

You should not attach the documents directly to the opened case, nor should you send the documents as attachments in a response to this email.

How do I submit the required documents?

1. Sign in to Seller Central:

https://sellercentral.amazon.com

2. Navigate to the "Identity Verification" section.

3. Follow the on-screen instructions to update the required documents or information.

4. Click "Submit" to save the changes.

----------------------------

I always answer that this is the only way for me to get verified. I don't have the luxury anymore to do it the normal way as the identity verification window does not open and jump back to the help page. But well, no one listen. It seems like I am writing to robots.

Some days ago, someone from the Seller Identy team wrote to me that I was verified and that I could start to sell. However my account was still deactivated

I am reaching out again because this situation has become extremely frustrating. It feels exasperating to have to repeat myself in countless ways, only to face a wall of indifference from those who are unwilling to listen or help me properly.

I urgently need assistance to resolve this issue. Please let me know if there is anyone who can genuinely take ownership of this matter and guide me through to a solution.

Case ID : 16710381601 ; 16713365821; 16685999141 etc...

Hello, We have received your request, but we do not have enough information to resolve the issues with your account at this time. Please submit the following information for the items listed at the end of this email: -- Supplier information (name, phone number, address, website) -- Buyer information (name, phone number, address, website) -- Item descriptions (to make it easier for us to review, you may highlight or circle the ASINs we are reviewing) -- Item quantities -- Invoice date (must be issued within the last 365 days) --Invoice date (must be issued within the last 365 days and before 9/26/2024) You can only submit .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You can remove the pricing information, but the rest of the document must be visible. To make our review easier, you can highlight or circle the ASINs being reviewed. It is really impossible for me to find this requested information because I wrote to these suppliers and they told me that they do not have this information. Is it possible or not to reactivate my account