Hi, I need urgent help on this issue.
My Account on 3/22/2025 was deactivated for a product authenticity complaint. I have spoken with the Amazon Account Health Team, and have followed all their steps regarding writing a detailed step plan, as well as watching the seller university videos to assist with this.
I have provided all invoices/receipts/order confirmations which exceed the number of units sold on Amazon. I have highlighted each line where applicable to show the product I have bought, and then sold on Amazon.
I submitted my case and have received a generic notification saying 'Hello,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.’
What else am I missing? I have supplied everything that I’ve been asked, and have been through this with the Account Health Specialists who told me if I follow all these steps, it should be accepted based on what we’ve discussed.
Please can someone help?
I have sold over 360 units of this product and have received one complaint with no proof either about this claim.
Please can someone help resolve this as I am going round in endless circles where I am told don’t worry it all sounds like the documents you have are fine, then followed by someone else rejecting everything and not telling me why. I was rejected twice.
I need urgent help, as I can’t sleep worrying that my business is being taken from me.