Hi, I need urgent help on this issue.

My Account was deactivated for a product authenticity complaint. I have spoken with the Amazon Account Health Team, and have followed all their steps regarding writing a detailed step plan.

I have provided all invoices/receipts/order confirmations which exceed the number of units sold on Amazon. I have highlighted each line where applicable to show the product I have bought, and then sold on Amazon.

I submitted my case and have received a generic notification saying 'Hello,

We received your submission but do not have enough information to reactivate your account.

Why did this happen?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.’

What else am I missing? I have supplied everything that I’ve been asked, and have been through this with the Account Health Specialists who told me if I follow all these steps, it should be accepted based on what we’ve discussed.

Please can someone help? I am losing money daily, and the bills do not stop coming.

I have sold units of this product and have received one complaint with no proof either about this claim.

Please can someone help resolve this as I am going round in endless circles where I am told don’t worry it all sounds like the documents you have are fine, then followed by someone else rejecting everything and not telling me why.

I need urgent help, as I can’t sleep worrying that my business is being taken from me.

Hi,

I received a product authenticity complaint and submitted all required documents, including an invoice from an authorized seller, proof of purchase, and my bank statement. Despite this, my appeal was rejected. I then got an email warning that further appeals could risk account suspension.

I’ve sold multiple units of this item with positive reviews, and this issue is hurting my account health. Any advice on what to do next? Hoping for a response from Amazon as well

Thanks!

Hello,

I request urgent assistance regarding a recent product authenticity complaint and to appeal the violation on my account.

In response to the complaint, I promptly submitted invoices from the manufacturer and a letter of authorization, both of which meet Amazon's specified criteria. However, my appeals have been repeatedly denied without any explanation as to why the evidence provided is deemed insufficient.

I am confident that the documentation I submitted fulfills Amazon's requirements, and I am at a loss as to what additional information is needed. Could anyone please provide assistance and guide me on what further steps I need to take to resolve this issue?