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My Account Was Deactivated Over a Sticker Listing – I Need Help and Guidance
I’m reaching out here in the hope that someone can understand and help me, because I truly don’t know what to do anymore.
My seller account was deactivated due to a listing policy violation. The product in question was just a sticker that had a logo I didn’t realize was protected by trademark. I did not create the listing — I copied it from an existing one that was already on Amazon. I only sold 30 units, and after realizing the potential issue, I immediately deleted the listing.
After that, I received a Section 3 violation email from Amazon and was asked to provide a brand authorization letter. Since I didn’t have one, I contacted the brand directly, explained my mistake honestly, and submitted a sincere apology.
Fortunately, the brand accepted my apology, and I provided that communication to Amazon as part of my appeal. But despite this, Amazon continues to reject my appeal over and over again. I’ve tried multiple times and followed every step they asked for, but I’ve hit a wall.
I’ve put so much effort into my Amazon store — it’s my only source of income. Right now, I’m financially unstable and under extreme emotional stress. I don’t know what more I can do. I feel like I’m being punished for a mistake I’ve already owned up to and corrected.I dont know what should i do suicide or something else
Amazon is an amazing platform, and I have always respected its policies. I just need another chance. I’m pleading with the team to please review my case fairly and understand that I never had bad intentions.
To the seller community — if anyone has gone through something similar or has advice, please help me. I’m genuinely lost and desperate for guidance.
5 replies
Seller_kIukTwdhvntAp
"I dont know what should i do suicide or something else"
Definitely something else. Call a suicide prevention/mental health help line and get some counseling. Amazon isn't going to care one way or the other, but you have family and friends that want you alive.
"My seller account was deactivated due to a listing policy violation. The product in question was just a sticker that had a logo I didn’t realize was protected by trademark. I did not create the listing — I copied it from an existing one that was already on Amazon."
THEN, did the BRAND file the IP complaint? If so they need to WITHDRAW the complaint with Amazon. Just telling YOU that they accept your 'apology' is not enough so ask them to PLEASE let Amazon know they are withdrawing it at this time.
Start selling on other sites -- Amazon is NOT the only game in town. DO NOT infringe on IP however, no matter where you are selling because it can bite you in the wallet.
Seller_nRFmxiQg4EGrw
I’ve put so much effort into my Amazon store — it’s my only source of income.
Whether or not you can resolve this with Amazon, this is only one of MANY places to sell online. You can do very well on other platforms, and while this may have been a painful lesson, it's one that you can take forward having learned and do well elsewhere.
I hope, since the IP owner has told you they will drop this, that you can recover. But if that doesn't work out, there are a LOT of other options.
We're pulling for you. Keep us posted.
And if you get really down, call 988. But hopefully it doesn't come to that. We all hit rough patches. The fact that you owned up to your mistake (even if that wasn't enough for Amazon) shows that you are the type of person who can somehow make it through.
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