Welcome to Seller Forums

I am a new FBA professional seller. I understand that there is no limit capacity for the first shipment (as stated in your guide). However, as I am listing my product (one product), I got a RED mark line in the Number of Boxes under Offer. It reads: maximum quantity allowed 100 boxes! My package size is 22.8 x 8.2 x 12.2, weight: 9.9 each. Total packages 1000. My shipping boxes are 250 (4 items in each box). Any advice or solution?

@Seller_1KYLYkgAlu4xX@Seller_FJwyF3iu5qxUY

I am kindly looking for some Amazon assistance on a customer theft issue. This customer has now committed theft on 2 different orders.

1) Last year this customer purchased $200 of Christmas decorations from our business.

2) Upon receiving the item they claimed the some of the contents were missing from the box.

3) The mailed it back for a refund.

4) I made a note of the issue in the customers order, as I suspected them of theft.

5) This year the same customer, placed another order for the SAME Christmas decorations.

6) As I had made a note of the issue the previous year, I decided to be extra vigilant when sending the order.

7) I personally verified the contents of the package, photographed the contents, photographed the item on a scale, along with the weight and shipping label.

8) I then mailed the customer the item.

9) 24 hours later they AGAIN Claim that some of the contents are missing, and have started a return request.

This customer clearly broke or lost part of their decoration from last year, ordered yet again a new one, stole what they wanted, and is trying to steal and get a full refund. I am about 10 seconds away from sending this customer the NASTIEST e-mail ever, and filing a police repost.

Please assist in stopping these scumbag losers. I have had ENOUGH...honestly.

Just asking for real guidance to stop this loser from stealing from me

I am very new to Amzon seller central and thought about selling some generic items. I have mostly dealt with ebay but sales were so low I could not afford expenses. I have had no sales here on Amazon for weeks so decided to run some campaigns.

My question to all sellers :

Do we really need to run campagins to get sales or does it work like ebay where you can set percentage and ads still come up.

If I am selling differnet colours of products do I have to run ads group and add all colours to campaigns

By now I am spending more on ads then even getting sales.

Please can someone guide.

Thanks :😊

I received a trademark/logo infringement notice weeks ago and the ASIN was deactivated. It was a very high selling item. I provided the LOA from the brand. Then I was told it was not listed correctly (was listed as Generic) and needed to be listed as the brand name. So I tried to do that, but was not allowed by Amazon. The LOA also referenced I was allowed to sell, advertise and list the specific ASIN, too. Keep in mind the ASIN was created years ago when the Amazon TOS required the use of the brand "Generic" for this ASIN. All of this was explained numerous times and I am in the circle of chaos with support. The brand approved me to sell the specific ASIN in the LOA as well. I just want the ASIN reinstated as it was a huge seller. I don't want to create a new listing. I know this is possible. Please, look into this case for me. ID 16836429821 Thank you

Order #: 112-0297065-4482650

We bought the shipping label on Amazon, the package was delivered during the delivery window. The tracking shows it was delivered. We shipped it out by the ship by date.

Why was this seller funded and not Amazon. Mods please investigate.

@Seller_VLOxBfLBgpoOh

Wanted to see if any other sellers out there feel like it is worth selling outside the US with Amazon. I feel like every time I decide to expand beyond the border, I get punished for it. The small, barely single digit increase in profits generates about 80% of all headaches. Mexico and other central/South American orders rarely ever result in a successful sale - either never gets there, or customer complains for a refund(usually due to shipment arriving late or not at all). European paperwork and tax hurdles make it difficult to turn a profit, and then this year Canada Post decides its a great idea to go on strike for Christmas. I have turned off everything except the US, just not worth the trouble to me - wondering if others have done the same. Happy Holidays!

Hello,

@Seller_GEZPMc4CeQfh6@Seller_khUF6HPR2AHxu

Could someone please clarify the following points regarding the new policy for skin lightening products:

1. We have several ASINs that have been removed from the platform due to product compliance for skin lightening. Can someone please check why Amazon is removing these listings despite being given a due date until next year to complete the lab tests?

I sent 15 units to FBA and they were received. My account showed all 15 units available for days. I made one sale. Now it shows 0 in stock. Each jar was individually labeled with a sku. Where are the 14 remaining jars and why does it say it’s not in stock?