Hi everyone,

I'm looking for some advice or shared experiences regarding a denied SAFE-T claim for order 112-6602818-6190666.The item was returned in used and poor condition, missing original packaging, and clearly not in sellable condition.

It’s a high-value product, and per Amazon policy, returns should be in new and unused condition if not wanted.Amazon requested a photo of the return mailing label physically on the package, which I did provide — multiple times, Despite this,

I received a message saying the claim was denied because the requested information wasn’t provided. I respectfully disagreed and followed up with all the timestamps and image references, but the final decision remains.

Has anyone dealt with a similar situation where the evidence was submitted on time but still ignored? Is there a path to escalate this further?

Appreciate any guidance —

.Thanks,

Hi to Amazon Support Team,

I am writing about the recent suspension of my Amazon account.

I received an identity verification request on April 1st, and the Dispute section on the same day only asked for identification of my ID card and face photo, which I completed, and then the system did not send me any information-documents or defense letter. According to Amazon’s guidelines, identity verification is usually completed within 72 hours, but as of April 4th, my account is suspended and the status is still “verification in progress.”

I respectfully request that my case be reviewed immediately as this delay is affecting my ability to work. All documents were submitted correctly and on time. Can you please explain why my account was disabled while my appeal is still pending? Is there anything I am missing?

Is there anything missing? I would be happy if you could help.

Thanks

Dilruba

@Seller_37l8i4vuvugjG

@Seller_4GjtS9k0cnHHv

@Seller_JT2cdQLa0Oueg

@Seller_nt9X7GoCkqXGB

I received a notification that my account was disabled due to Critical Policy Violations.

I sent the requested ID and was told that it would take two business days to verify.

It has been more than a week now and I am still waiting for verification.

The option to contact customer service has been removed. They have left me with only one option. When I contact them repeatedly, they tell me that I am in the wrong place and I cannot find anyone to help.

I am extremely frustrated.

Please help.

This is the message I receive when I click Contact Us. "Sorry, you are not authorized to view this page."

Tomorrow it will be 4 weeks since my est seeling listing got deactivated after almost 10 years doing business on Amazon due to a customer complaint about short expiration date.

I am sure Amazon probably sent a an unit with less than 3 months shelflife and instead checking what happened they simply deactivated my listing. I opened a case, order a BIN. Check right away and now it has been 4 weeks that they are still investigating. I follow up every other day and they keep telling me the same thing that they are still investigating.

I already lost at least 10K in sales plus I will have dispose 1300 units on April 10th because this inventory supposed to be sold in the past 4 weeks but because of this Amazon delay checking the BIN we didn't move any product.

Now is very likely Amazon will even charge us to dispose the units that were not sold during these entire time they are investigating. Amazon has no idea how much they are affe ting us for absolutely no reason. If there was single unit shirt dated there it was absolutely not our fault. We have been enrolled for on automated disposal for many years.

Does anyone has a suggestion how can I mitigate my loss with Amazon and how I can get this case resolved. I can't afford to keep losing sales for no reason. We have hundreds of subscribers customers that are probably dropping off from our account.

THank you