Your account has been deactivated Critical Policy Violations
I received a notification that my account was disabled due to Critical Policy Violations.
I sent the requested ID and was told that it would take two business days to verify.
It has been more than a week now and I am still waiting for verification.
The option to contact customer service has been removed. They have left me with only one option. When I contact them repeatedly, they tell me that I am in the wrong place and I cannot find anyone to help.
I am extremely frustrated.
Please help.
This is the message I receive when I click Contact Us. "Sorry, you are not authorized to view this page."
2 replies
Seller_kIukTwdhvntAp
"It has been more than a week now and I am still waiting for verification."
EVERYTHING is backed up due to all the suspensions for people that simply can't be bothered to read any rules as well as other changes that they have made regarding ‘generic’ product rules.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
For Brand Registry three weeks is getting pretty close to resolution time in MOST cases though some take even longer.
Honestly if anything less than two to three weeks is 'too long' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Sit back, relax, and study Seller U so your next message is not “please help with my Section 3 suspension”.
https://sell.amazon.com/learn
Levi_Dylan_Amazon
Hello @Seller_9tOJITqw09K7Y,
Thank you for reaching out on the forums.
I received a notification that my account was disabled due to Critical Policy Violations.
I sent the requested ID and was told that it would take two business days to verify.
It has been more than a week now and I am still waiting for verification.
I see that despite submitting the required information for the identity verification, your appeal has yet to be reviewed and your account is still impacted. I understand that the lack of resolution is causing significant frustration for you, so I am here to offer assistance.
Our team is aware that there have been delays with the identity verification review. To support you the best, I have gone ahead and passed your information over to the responsible team for a review to be conducted. I will monitor this closely for an update from that team. I will reach out to you here once I receive any information.
Thank you for letting us know. If you have any additional questions, please don't hesitate to reach back out. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
