IP Violations Removed, But “Critical” Account Health Issue Still Showing

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Participate for your chance to win $100 Amazon Gift Card HERE.Spring Forum Sweepstakes
user profile
Seller_9U8MMSzm8FLgU

IP Violations Removed, But “Critical” Account Health Issue Still Showing

I recently had a string of IP violations appear out of nowhere. I addressed each one by submitting the required documentation, and Amazon has since removed all of the violations.

However, despite everything being cleared, my account health still shows a critical status.

If the violations have been removed, shouldn’t the critical hit to account health also be lifted? Or is there a delay or separate process involved?

Any insight or advice would be greatly appreciated.

Thanks!

13 views
1 reply
Tags:Deactivated
00
Reply
1 reply
user profile
Roxy_Amazon

Dear @Seller_9U8MMSzm8FLgU,

Thank you for reaching out about your account health status. We understand how concerning it can be to see a critical status, especially after successfully addressing the IP violations.

user profile
Seller_9U8MMSzm8FLgU
If the violations have been removed, shouldn’t the critical hit to account health also be lifted? Or is there a delay or separate process involved?
View post

To provide you with the most accurate and tailored guidance, we need a bit more information about your specific situation.

Could you please provide the following details?

  1. The ASINs that were initially flagged for IP violations but have since been successfully addressed.
  2. The performance notification you received stating that the violations were lifted.
  3. Where exactly you're seeing your account status listed as critical.

This additional information will help us better understand and identify any potential discrepancies between the resolution of the violations and the current account health status.

For more information, please visit the page Intellectual Property Policy for Sellers.

Thank you for utilizing the Seller Forums to seek clarity on this matter. If you need any further clarification or have additional questions after providing this information, please don't hesitate to ask.

Best,

-Roxy

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_K1DjmxuZs82oH
in New Seller Community group
user profile
Seller_QJ0wBDNrNZPHk
user profile
Seller_9327LP5wcz9La