I received a complaint regarding copyright infringement for ASIN B0F1813DF9. The details of the complaint are as follows:

ASIN: B0F1813DF9

SKU: QN-E4FI-LFBZ

Complaint ID: 17512471691

I do not agree with this complaint and have responded using the form provided by Amazon. However, Amazon’s submission form does not include fields that allow me to explain and/or upload supporting documents to prove my case.

Please guide me with a detailed method to present my explanation so that I can protect my legal rights and interests.

My store was suddenly and inexplicably deactivated, and I received a performance notice that I was associated with a store, but that store I didn't recognize at all and didn't even know what it was. I don't know what the association is either. Is there anyone who has encountered this situation and how to solve it please?

Hello,

I keep receiving this message from Amazon Seller Support, and this is getting ridiculous at this point. I have turned off all apps that can potentially be interfering with this "communication" guideline, my insert cards do not ask for reviews or feedback and I follow all the rules and guidelines.

• I have not requested or encouraged any reviews (positive or otherwise), nor have I asked customers to modify or remove feedback.

• I have not shared or requested any personal contact information from customers.

• I do not use any third-party messaging software, review solicitation tools, or automatic messaging outside of Amazon’s official “Request a Review” button.

• My product packaging and inserts do not contain QR codes, external links, personal contact info, or any language that violates Amazon’s guidelines.

• I have confirmed that no apps with messaging capabilities are currently connected to my account (see attached screenshot).

• I have reviewed and updated internal processes to ensure strict adherence to Amazon’s Communication Guidelines going forward.

Can someone from the Amazon team please review my Case ID: 17493807941 because I keep getting the same response when I appeal and I am sure that I am not breaking any rules.

Hello,

I am planning to my own brand to sell products in the Grocery and Gourmet category under my Amazon seller account. Could you please provide a list of the required documents and approvals needed for ungating in this category? Also, I would appreciate guidance on the submission process.

Thank you for your support.