Welcome to Seller Forums

Dear Amazon Support Team,

I am extremely disappointed with the treatment I received from your representative Aqsa during case #16701833741. Aqsa was outright rude, disrespectful, and had the audacity to close the chat while the issue was still unresolved. This level of behavior is completely unacceptable and unprofessional.

I demand immediate action be taken to address this matter. I expect better from Amazon, and this experience has been infuriating.

discussion.I switched to individual plan and my 39.99 fee refund was approved. Transaction says "Subscription Fee Refund To Credit Card" ever received the credit to my card. Amazon chat hasn't been helpful.

Hello Amazon,

See CASE 16702001891

My entire inventory is seeing 4 extra ship days added. (destroying our sales)

High volume seller, metrics excellent, On-Time delivery rate at 93%, promise days added, only says 1.3 days, but we are seeing 4.

Account Health 572

ODR is 0.29% (need less than 1)

Late Shipment 2% (need less than 4%)

Cancel Rate 1.98% (need less than 2.5%)

Valid Tracking 98.6% (more than 95%)

On-Time delivery rate at 93% (need more than 90%)

Nothing explains the punishment, everything is exceeding the expectation

Mods please investigate ASAP, worst timing for a glitch again

I'm so hopeless. Does anyone have any idea?

My product was assigned to a wrong category, I opened many cases, and it didn't work.

I also tried uploading a flat file and changing it like that, but it also didn't work.

Last time I even opened a very detailed case with many photos showing the usage of the product, many explanations, and various proofs, and it still didn't work.

I can't see any reason why my product is related to the wrong item type, when it is totally irrelevant. I am truly hopeless. Can anyone help me?

Thanks a lot

I have been trying to reach out to Amazon from last one month. They could not setup my Australian account. They are going in circles, and support teams are not helpful at all, They don't have any courtesy to call. I could not setup my account for Australian account. They charged upfront and their responses are useless.

已在亚马逊后台成功备案的R标品牌被制裁，然后后台被移除了品牌；11月我找后台加速器的律师重新注册了同名品牌，品牌名称一样，类目不一样，然后我用新的申请序列号备案被拒；我已经提交了申诉，不知道什么时候可以得到回复；我现在的链接无品牌功能，被改了图片与品牌；我只能停售掉链接；现在是旺季，我还有很多库存在亚马逊仓库；很着急，我现在是处于品牌失效的状态，我也没办法联系品牌团队；只能等申诉结果；有人可以帮忙催促解决品牌备案问题吗？case 16649718351

被拒绝的理由我不确定，是因为账户之前的品牌备案并被移除记录，导致账户滥用吗？

Amazon does not respond to cases created exactly 1 month ago and delays them with copy-paste answers when you talk to them via live chat.

If you're not going to support us from Amazon, why are we paying fees?

I am having issues with the AHT and SSA most of my items are under $10 I ship between 500 and 1000 packages daily across multiple venues. About half of that is on Amazon. Since they have started me with AHT and SSA about 25% of my orders that go across the country they are wanting me to spend more than my order on shipping, I was doing fine before they changed me. My shipping was set to two days although i ship every day and my metrics are great. But I am not spending sometimes twice my order total on shipping and have been using another service to ship these items (and they all get there on time) USPS ground advantage. The AHT and SSA does not account for small towns (especially in Texas for some reason) and Oregon Washington Nevada Arizona California and many others. i thought I would give AHT and SSA a chance but it is not working for me. At the moment I have 10 orders to ship that are not supposed to go out until monday and every single one the shipping is higher than the order. Printing these orders on another shipping service also takes alot of extra time that i dont have. So do I turn off the AHT and SSA (as 98% of packages are scanned at pick up and delivered on time) or is there something else i can do? I have no issues with my other sites i ship on as I get to choose my delivery method. Any help or suggestions would be apreciated

thank you

Hi,

My inventory has recently been standard, and the reason on fix standard inventory is ''account not fully onboarded." I have an action in my seller account that fix standard inventory.