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just trying to find out when did amazon go up on the purchases from 10 to 100 ?? what was the reason ? because this is so detrimental for retail arbitrage smh!!

During the holiday season (Nov 2024 –Jan 2025), we lost over 7,500 packages shipped via FBM through Veeqo using UPS and USPS. Labels were created, products were shipped, but customers never received them—tracking shows they were never even scanned into the system. Vanished into thin air.

When we filed claims, UPS and USPS said they never billed us for those labels. Now, we're stuck with a massive $200K loss—covering shipping label costs, lost products, and customer refunds. On top of that, our ODR took a hit, and our account was put on hold. Somehow, we pulled through, but this was a nightmare.

Has anyone else experienced this mystery of disappearing packages and money? Any insights into what’s going on with FBM, Veeqo, UPS, or USPS?

Hi All - I sell products for brand that is not registered on Amazon. I recently noticed a Chinese seller on the listing, shipping the product from overseas. I ordered and confirmed it was a counterfeit ( a terrible one at that). After i ordered, the seller removed themselves from the listing. Do we have any recourse?

My products are in line with the market, but there are always a lot of unreasonable returns. This should be rectified.

Case Id: 17329471971

Hello Amazon team,

I've lost all of my featured offers. Only seller (trademarked), good account health, lowest price this year. All offers for all variations no longer featured.

Please help.

This new error message is showing up when I go to edit permissions. We have 3P vendors and integrations that leverage accounts that do not have users tied to them. Verification on these accounts is not possible. Furthermore we do not feel comfortable adding a employee and providing their ssn or passport and personal info for verification purposes. We have around 50 Amazon sub-user accounts as well.

I understand verifying the seller account and providing this info. Sub-users is way too excessive. Not being able to also update permissions for existing users is also ridiculous.

Clicking the Verify Identity button redirects from Amazon US to Amazon EU, which we have not sold in for like 5 years, so I am pretty sure this an Amazon EU requirement imposed on Amazon US accounts.

Is there a way around this?

Recently a customer purchased a new high-end gaming desktop computer and returned it two weeks later. After inspection I realized he removed the GPU (Graphics Processing Unit) and swapped it with an old, broken one. I immediately took pictures and sent him an email.

Of course, he denied everything and said he didn't remove and swap anything. I charged him an 80% restocking fee and because of this he left me negative feedback.

The feedback says in capital letters "DO NOT TRUST THIS SELLER"

Now my account health suffers, and Amazon won't remove it. I created a case, but I keep getting denied. Three times already.

This is absolutely not acceptable. I'm an honest seller. I've been selling on amazon for three years now. Why would Amazon allow scammers to continue to hurt us.

Does anyone have any suggestions? please help

I created a promotion to offer a discount on orders of 3+ units, but it doesn't appear the promotion is working properly. It's offering the promotion on 1 unit. However, when I try to disable the promotion I cannot. The message underneath the promotion says:

Coupons cannot be accessed through Promotions. To view and manage coupons, go to Advertising > Coupons > Subscribe and Save Coupons.

But when I go to the coupons page, the promotion doesn't exist there either.

Anyone know how to disable this? Case ID is 17363039151