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Product Condition Customer Complaints need help
Hello everyone, I recently had a product complained about as a bad seller experience. I submitted the complaint materials on March 13, but I still haven't received any response as of today, April 8. I called the Amazon specialist 4 times to understand the situation, but each specialist only said that they had urged and could not make the next step. However, this has seriously affected the sales of my products. I want to know if anyone has encountered this situation. I need help and ask for help to restore my product to normal as soon as possible.
1 reply
Atlas_Amazon
Hello @Seller_ftPMQL9R12Sag
Thank you for the information provided regarding the recent review your listing has been under. I understand you took immediate action to provide what was requested, but you still have not received a response. I know this can be increasingly concerning given the impact to your business and the specific ASIN, so I did want to get you more information.
To do this, I worked with another team to see what details were available, but they had communicated that there was still an ongoing review. At this time, I will not have any guidance I can offer, but I will continue to monitor for updates that can be used to get you moving forward. I encourage you to monitor your account and messaging, and refer back to this thread if you receive any new information so I may assist.
Best,
Atlas
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