Someone please explain this to me. So, a bit of context. Been on Amazon only 3+ months selling 1 product that we manufacture and with "Brand Approval" Selling FBM with professional account. Within 2 months our product was copied by a Chinese seller, using much of our text word for word, and undercut us by more than $9 using coupons, fake reviews etc. selling FBA . We knew this would happen eventually, as we can't compete with Chinese mfg.. But here's the rub.. Both our products are listed in the "tools and home improvement " category, but Amazon is promoting this competitors product twice as much as ours. This only happens in the evening, between 9:00 pm to 6:oo am MST. with their listing showing up at least twice in searches and the other day 7 times before I quit counting. During the remaining hours their listing defaults back to a single listing for the rest of the day. How am I supposed to compete with this? Would seem we're being screwed over by Amazon. I've noted this with seller support yesterday. Any advice on how to remedy this appreciated, as I feel the response I'll receive from Amazon will be "sucks to be you". Only asking for a level playing field. Thanks.

we are missing quite a lot units from a shipment, we contacted seller support but no one answer the case for almost a month, not a single reply!

case#17361533991

@Seller_JT2cdQLa0Oueg @Seller_pAPBCLhysbW5T@Seller_YeWcEeTwlVO93 could any of you please help? thanks

I received the following violation and I do not have an authorization letter, I proceeded to delete the listing, how can I resolve the incident?

Thank you for joining the video call on 03/26/2025 . To complete your identity verification, you must share the following information: -- An authorization letter or licensing agreements or Invoices from the brand to prove that you are approved to sell merchandise for the following Brand Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format. ASIN : B0D4Z7RHJD , Quantity : 167 ; What happens if I do not send the requested information? If you don't provide this information within 3 business days, or if your verification isn't successful, we may not allow you to sell on Amazon.