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I created a promotion to offer a discount on orders of 3+ units, but it doesn't appear the promotion is working properly. It's offering the promotion on 1 unit. However, when I try to disable the promotion I cannot. The message underneath the promotion says:

Coupons cannot be accessed through Promotions. To view and manage coupons, go to Advertising > Coupons > Subscribe and Save Coupons.

But when I go to the coupons page, the promotion doesn't exist there either.

Anyone know how to disable this? Case ID is 17363039151

I don't know about others but I have had dramatic negative sales with whatever changed 4 days ago with amazon and the buy box. Horrible change... Sales literally dropped by 75%. Can anyone tell me if this is just some sort of glitch or this a permanent thing with amazon. If it's permanent I will be forced to cancel my seller account and remove all my inventory and go elsewhere to sell.

Today, hundreds of caps were removed where you can see the words Trump, Vance, Kennedy.

It seems like an anti-Trump campaign has begun.. It's strange that this is happening today, and not yesterday....

I can't understand what violation is in the texts where these words are - Trump Vance Musk? The Fix button doesn't work...

This detail page was removed for potential policy violations. Visit the account health dashboard for more information.

I can't understand what this cap violates, for example Trump Musk - ONE Team - ONE Dream? Who does it offend? or Cap Trump Golden Age hat - Golden Age Trump hat - Golden Age of America Hats?

Help me understand the reason.

Hey everyone, I really need advice because I feel totally stuck here.

A buyer ordered from me exactly a year ago, and on the morning of the estimated delivery date, she requested a full refund because her package “hadn’t arrived yet.”

I politely explained that today was the estimated delivery date and that she should wait just one more business day to be sure. But the very next day, she skipped right past me, filed an A-to-Z claim, got refunded… and kept the item. 🥺

Well… one year later, the EXACT same thing is happening again. 😩

She placed another order, and—like clockwork—on the morning of the estimated delivery date, she’s asking for a full refund again. I just know that if I tell her to wait a day, I’ll wake up tomorrow to another A-to-Z, lose my money, and never see the item again.

2/2 times, that can’t be a coincidence. She knows exactly what she’s doing, and if she’s done this to me twice, she’s probably pulling this on dozens of other sellers.

I feel so frustrated because I don’t know how to handle this. Do I just give in and refund right away to avoid the inevitable? I hate feeling like I’m encouraging bad behavior, but it seems like the only way to protect myself. 😓

Mods, if you see this, please check order #701-8163840-1785824. I only have a few hours to respond before I’m forced to refund. I don’t want to let her get away with this again!

Any advice would mean the world right now. Thank you!! 🥺💖

@Seller_WIFV02H2XUFgS, @Seller_vtQxROP6UNr1O, @Seller_t9kvdr2yixQej, @Seller_khUF6HPR2AHxu

Hello? Is there anybody in there? Just nod if you can hear me Is there anyone at home?

Where are the sales?

What's up Amazon?

I’ve been trying to get Amazon to remove a review that clearly violates their guidelines, but despite my efforts, it remains visible. The review states:

"Open package

Other than my package being opened everything was delivered on time."

This review is not about the product’s performance but rather a packaging/shipping issue, which falls under "Off-topic – Not about the product." I reported it manually through the review report function and also opened Case ID 17160178331 on February 7, yet the review is still up.

What’s more frustrating is that I previously posted a thread last month regarding a different review violation, and it was never responded to. At this point, I’m unsure how to effectively escalate the removal of reviews that clearly violate Amazon’s guidelines.

In the past, when I raised similar discussions, Amazon community managers would step in and help, but now, I haven’t had any luck getting a response.

Has anyone found a way to escalate these cases when even clear violations are being left unaddressed?

Would highly appreciate any advice from fellow sellers or if any members from Amazon community managers could shed some light on this issue.

Thank you for reading and responding. Appreciate your time.

Seller Account Inactive in the US

Hello Sellers,

I'm having a frustrating issue and was wondering if anyone else has experienced this or found a solution.

I have successfully completed my seller account verification, including identity and address verification. However, it remains inactive in the US.

I have checked all the basics:

✅ My identity and address verification has been successfully completed.

✅ Vacation Mode is OFF

✅ Tax information is approved

✅ Seller plan is active

✅ Payment methods and deposit accounts are set up correctly

I have contacted Amazon Support multiple times, but I keep getting the same automated response saying that my request is "not related to identity verification" and that they can't help.

Has anyone else experienced this? How did you resolve it? This type of automated support is preventing sellers from doing business and leaving our products stuck.

It is possible to cancel the seller account and open another one, as there are cases where it worked to make the account ACTIVE.

Any help will be greatly appreciated!

Case ID 16977327991

"Upon investigation, when our Brand Registry team tried to add the account related to email address [hidden] in an ADMINISTRATOR role to the Brand Records, it gives an error which states that this user has not accepted Brand Registry's Terms and Conditions. This action must be completed before you can be added to the brand account."

We have accepted the brand registry's terms and conditions and still the team cannot find a way to give us control back on our brand.

Meanwhile - abusive seller registered our brand in Europe and took over.

Someone who understand what we are trying to say - please step in and help us, we can provide any evidence required.

Multiple Selling Accounts on Amazon, I explained to amazon but they wouldn't accept it. What documents do I need to present?