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Hello, fellow sellers,

I am facing a significant issue with my Amazon Seller account and would appreciate any advice or insights from the community.

Problem Overview:

My account is currently under limited access due to an unresolved identity verification issue.

I’ve successfully completed the verification process, but my account still shows limited access.

Although my listings are active in the backend of Seller Central, they are not buyable on the front-end.

My inventory is already in Amazon’s warehouse, including Prime-eligible products, but I’m unable to sell them.

Detailed Situation:

I have followed all instructions from Amazon to complete the identity verification process, submitted the required documents (government-issued ID and proof of address), and my verification was marked as completed by Amazon.

However, despite this, my account remains under limited access, and my listings are not visible for purchase by customers.

The product listings are marked as active in the backend, but they appear as unavailable to customers.

Potential Causes:

I suspect this could be related to internal system errors, possibly tied to specific errors such as:

“Technical Error: Listing Not Buyable”

“Inventory Discrepancy (FC Processing)”

“Account on Hold – Limited Access”

Impact: This is severely affecting my business, and I am losing sales every day. I have Prime-eligible inventory sitting in Amazon's warehouse, but the listings are not active for purchase by customers. The issue persists despite following all troubleshooting steps suggested by Amazon’s support team.

My Amazon Case IDs:

Case ID: 16911898731

Case ID: 16923498271

Case ID: 16933675851

Case ID: 16940625791

Case ID: 17061202381

Case ID: 17063397771

Request for Assistance:

Has anyone else encountered a similar issue with their listings not being buyable despite being marked as active in the backend?

Are there any specific Amazon system errors or internal issues that could cause listings to be unavailable despite inventory being present in the warehouse?

What steps did you take to resolve this, or what advice do you have?

I’ve opened several support cases, but the issue is still unresolved, and it’s having a serious impact on my ability to sell on Amazon. I would greatly appreciate any help, suggestions, or shared experiences on how to get this resolved.

Thank you for your time and assistance!

Best regards,

Mahfujur Rahman

So is Amazon still moving forward with this Reimbursement Policy change to exclude Landed Cost COGS/ exclude base cost to ship goods to get them to a selling point?

Found out about it through My Amazon Guy and various other Selling Platforms on Youtube, along with the email notification from Amazon. Seems far too egregious to not be reimbursed the amount you pay for it to get to an FC Center. Definitely an unfair loss taken at the expense of the Seller, on behalf of Amazon error.

Updated Policy Change: https://sellercentral.amazon.com/seller-forums/discussions/t/68864b6f-0ab8-41ef-be18-069c33df6336

I had a product in stock for year that I am the manufacturer and brand owner of. It was discontinued and subsequently deleted from my seller central account. We may have the product go back into production. Can I bring the existing ASIN/SKU back if it's using the same GTIN and the product is exactly the same? Or will I have to start all over from scratch as if the product is brand new? It was one of my best sellers and was discontinued due to manufacturing issues that are now resolved. Thank you in advance.

I have a selling account and a personal buying account. I don't know how, but somehow they merged. My personal debit cards have never been present in seller central. My commercial credit card had a verification issue in Mexico, so they decided to charge my personal cards. It has happened numerous times now. And my one bank has been super helpful and unfortunately my other bank not so much. I have had a case open for longer than 30 days now and I'm not asking for a lot. I just want Amazon to refund the card they charged, and charge my commercial card that is in my selling account. No one loses! Has anyone else had this happen? Support is terrible, Not getting anywhere.

Does anyone know of a shortcut to make the search results boxes pop out?

Thanks!

Amazon wants me to reactivate my account, but my account health is in good standing, and there aren't any button I can click

Hello,

I’m currently selling on Amazon US, UK, and Canada marketplaces using the same Seller Central account. However, I don’t see the option to add Amazon Australia (AU) in my marketplace dropdown or under the global selling settings.

I’ve checked the “Sell Globally” feature, but there’s no option to activate Australia. Do I need to register separately for Amazon AU, or is there a way to link it to my existing Seller Central account?

If I need to register for Amazon AU, what information should I use for the account? Should it match the details (business name, tax info, bank details, etc.) from my existing US account? Additionally, it doesn’t allow me to use the same email address when attempting to register for AU—how should I proceed in this case?

Lastly, do I need an ABN or GST registration to sell in Australia if I plan to use FBA or cross certain sales thresholds?

Any guidance or solutions would be greatly appreciated!

Thank you!

We had appeals prepared by one of the most renowned law firms in America in this matter, but they are being rejected in very short periods, such as within 1 hour. Because of this, we now believe that our appeals are not even being read. Our lawyers share this view as well.

Hello, can someone help me with case id 17074050031 - again another charge under "others" with no explanation/ details.

@Seller_RSwABJNHpHnEZ @Seller_E5r0MtwyK7yg3@Seller_Udi0JNbTrsmUV

Transaction Details

Other

Transaction date: 1/24/2025

Other

Others

-$97.75

Transaction Total

-$97.75