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I am new seller and get deactivated after a week
Hi, I am a new seller who opened an account to sell my books. However, after a week, I got deactivated because Amazon claimed I had more than one seller account. I have one Prime account to purchase, which is not Business Prime, and a Seller account.
I used two emails, but I don't know where the second account is.
It is time to buy my product, and specifically, yesterday, three students reached out to me about that issue. The financial loss of this is significant, and I am still waiting to get my appeal reviewed.
Any tip would be very welcome.
Emet_Amazon
Hello @Seller_8Qegu2dAg5z2U,
Thank you for sharing your experience with your account deactivation.
I did also see you posting over here with a bit more information. I understand that your account was deactivated due to a violation of our code of conduct - multiple accounts policy. One of the most common situations based on your other thread is when you're found associated to your own store. Can you confirm the notification we provided you when the account was deactivated? Is the name provided almost exactly the same? If so, I would strongly encourage you to review our global accounts post for more specific guidance.
Having a "global account" creates stores in each region you applied to sell in. Per our multiple accounts policy, you are required to maintain these accounts in an active and healthy status or be at risk of all stores being deactivated until the original issue is resolved. Due to this, the guidance we provide instructs you to sign into each of these stores to identify the original issue. We offer links to our global selling policy page with links to each store, should you encounter any navigation issues.
What I do encourage is that you share the deactivation notice of your original deactivated store. This would likely be something other than our multiple accounts and is typically related to verification or incomplete set up. I am able to offer support on a number of situations but need more information. Once you are able to research further, please follow up so I can continue to offer guidance or next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
5 replies
Seller_B53F1PfLrAGNq
[Moderator Edit: removed personal solicitations]
Emet_Amazon
Hello @Seller_8Qegu2dAg5z2U,
Thank you for sharing your experience with your account deactivation.
I did also see you posting over here with a bit more information. I understand that your account was deactivated due to a violation of our code of conduct - multiple accounts policy. One of the most common situations based on your other thread is when you're found associated to your own store. Can you confirm the notification we provided you when the account was deactivated? Is the name provided almost exactly the same? If so, I would strongly encourage you to review our global accounts post for more specific guidance.
Having a "global account" creates stores in each region you applied to sell in. Per our multiple accounts policy, you are required to maintain these accounts in an active and healthy status or be at risk of all stores being deactivated until the original issue is resolved. Due to this, the guidance we provide instructs you to sign into each of these stores to identify the original issue. We offer links to our global selling policy page with links to each store, should you encounter any navigation issues.
What I do encourage is that you share the deactivation notice of your original deactivated store. This would likely be something other than our multiple accounts and is typically related to verification or incomplete set up. I am able to offer support on a number of situations but need more information. Once you are able to research further, please follow up so I can continue to offer guidance or next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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