The saga is continuing … I’m still submitting cases every day, and still coming up with money Amazon has somehow “forgotten” to reimburse us for. That’s a kind way of saying it I guess. Who knows. The more I find, the more frustrated I become, even though that sounds contradictory in many ways.
Going into this, I expected that the majority of the missing reimbursements would be found in the form of orders that were refunded to buyers but that the buyers never actually returned. In reality, that’s made up a very small portion of what we’ve uncovered so far.
The majority of the money is coming from reimbursements on LOST or DAMAGED FBA items that simply were NEVER reimbursed at all. They just slipped through Amazon’s cracks. And all the while, I’ve been assuming (trusting) that these were being automatically reimbursed as they’re supposed to.
I’m methodically opening case after case, with anywhere from 5-8 items in each, keeping on average about 5 cases open at a time in various stages of processing. I’m not having any trouble getting the items reimbursed, unless you consider the fact that they are completely ripping us off on the reimbursements, which I mentioned in my opening post was the issue that was making me the most frustrated.
They have taken a hard-line approach to only giving us the default $25 or $50 on almost any item that is over $50. And that includes dozens upon dozens of items in the $250-$400 range that they lost or damaged at FBA. Worst of all, I’ve provided mountains of sales history on the very same sku’s, showing a sales history that validates the obvious reimbursement which should be issued. But somehow, they’re using their “established reimbursement policy” to effectively fail to pay us back for their errors.
I don’t know about the rest of you, but if I were to walk into a store and flat out break a $400 vase, I’d certainly expect that I’d be responsible to pay the seller for what they lost as a result. But somehow, Amazon manages to destroy our merchandise, and not take any responsibility beyond the blanket default amount. Of course, they keep asking for invoices, which only further allows them to give us not a dime more than what we paid our vendors for the items. So much for all the work we put into it up to the point Billy dropped it in the warehouse.
I’ll continue to update this as I go, but suffice it to say there are millions of dollars out there that Amazon has managed to sweep under the rug but should instead be in sellers’ bank accounts.