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ID 17528043871

Hey mods,

Trying to get authorization to sell a brand. They are telling me the UPC doesn't match the brand name but I confirmed that it does.

Case ID is 17547145521

@Seller_8hQgfj6OVZYseor @Seller_t9kvdr2yixQejyou guys have helped me out really well in the past. Can I get another assist? Thanks!

About 7 months ago, I listed a new product on my Amazon US account. Shortly after, my account was deactivated. Since then, I have called numerous times, had video calls, and opened multiple support cases. Despite all my efforts, I have received no positive outcome. Here's a summary of what I've gone through:

Case Responses:

Even though I provided the NDC code several times, the system kept requesting the same document again and again. Despite sending it repeatedly, I received the same automated reply each time.

In some responses, I was told that the issue could not be resolved in that department and that I should continue with the "Account Deactivation" team.

Phone Calls:

For the first few months, I was asked to provide various documents, which I did each time. However, the requirements kept changing.

In the following 10 or so phone calls, I was told there were no remaining obstacles to reactivating my account. Yet, still—no progress was made.

Video Calls:

I had two video verification calls. In both, I was told I had submitted too many documents and that it would be better to simplify and reopen a case through the "Account Reactivation" department. I did exactly that, only to receive the same negative response within 15 minutes.

Responses from the Account Deactivation Team:

In the beginning, I was asked for a series of documents, all of which I provided. But after each submission, I was asked for yet another new document.

Later, my messages started receiving delayed responses—always negative.

Eventually, I began receiving the same automated response within 15 minutes, regardless of what I sent.

Additional Information:

The last document I submitted was via "Submit New Information" on March 23. I’m still waiting for a response.

I have emailed every Amazon contact address I could find online, but received no reply.

I even emailed Jeff Bezos himself (surprise: no response).

I haven’t made a single sale from the listed product, and yet Amazon has withheld funds from other marketplaces totaling tens of thousands of dollars—and refuses to release them.

At this point, I honestly have no idea how to move forward. I'm exhausted from dealing with Amazon instead of focusing on running my business.

We are an authorized brand partner and ambassador of a brand that is currently on Amazon. The employee who registered the brand on Amazon no longer works at the company and now we can't access the seller central or brand registry page. Please help me recover the account. I'm happy to provide all necessary documentation. Please help as the brand now has been left unattended and nothing can be updated.

@Seller_t9kvdr2yixQejyou've help others resolve situations like this. Please help!

Hello. Have you noticed an increase in self-service shipping rates in recent days? Especially for standard shipping services and ground transportation from USPS, UPS, and FedEx.

Hello Amazon Seller Support,

We are a new seller on Amazon and are attempting to list our supplement under the Health & Personal Care category. Our brand is fully registered on Amazon.

We anticipated seeing the "View Selling Application" option to apply for category approval, but instead, we receive the following message:

"We are not accepting applications to sell:

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)"

Due to this issue, we're unable to even submit an approval request, leaving us completely stuck.

After reviewing various seller forums, we've seen that sometimes Amazon eventually enables sales for registered brands, but it's unclear how to actively resolve this issue or expedite the process.

Could you please provide guidance on the following:

Can Amazon manually review our case?

Is there an alternative method for new sellers to request approval in this scenario?

Typically, how long does it take for Amazon to open applications for registered brands?

Are there specific steps we can take immediately to resolve this matter?

Any assistance or insights you could offer would be greatly appreciated.

Thank you very much for your help!

I like new design of the website and the new dashboard. But every time I customize the blocks on any tab - it changes its sizes again.

Will an Amazon moderator please request that Amazon Buy Shipping and UPS work together to eliminate this repeatedly re-occurring UPS outage problem