Cannot access brand registry brand
We are an authorized brand partner and ambassador of a brand that is currently on Amazon. The employee who registered the brand on Amazon no longer works at the company and now we can't access the seller central or brand registry page. Please help me recover the account. I'm happy to provide all necessary documentation. Please help as the brand now has been left unattended and nothing can be updated.
@Dougal_Amazonyou've help others resolve situations like this. Please help!
2 replies
Dougal_Amazon
Hello @Seller_WIPREmBx2OG86,
Dougal here and the granting of selling benefits of a brand must be done by the administrator of the brand. If the brand no longer has access because their employee is no longer there, they will have to engage with either Brand Registry support or Seller Support (who can redirect them) to inform the team of their situation and have the opportunity to provide all relevant documentation to prove their ownership of the brand. Once they have reestablished their administrator access to the brand, they can grand you the selling benefits themselves.
If they are having issues following the instructions above, they can always reach out to us here in the Forums and I can review/escalate cases as warranted.
Best, Dougal
