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URGENT--Request for Reactivation of My Seller Account
About 7 months ago, I listed a new product on my Amazon US account. Shortly after, my account was deactivated. Since then, I have called numerous times, had video calls, and opened multiple support cases. Despite all my efforts, I have received no positive outcome. Here's a summary of what I've gone through:
Case Responses:
Even though I provided the NDC code several times, the system kept requesting the same document again and again. Despite sending it repeatedly, I received the same automated reply each time.
In some responses, I was told that the issue could not be resolved in that department and that I should continue with the "Account Deactivation" team.
Phone Calls:
For the first few months, I was asked to provide various documents, which I did each time. However, the requirements kept changing.
In the following 10 or so phone calls, I was told there were no remaining obstacles to reactivating my account. Yet, still—no progress was made.
Video Calls:
I had two video verification calls. In both, I was told I had submitted too many documents and that it would be better to simplify and reopen a case through the "Account Reactivation" department. I did exactly that, only to receive the same negative response within 15 minutes.
Responses from the Account Deactivation Team:
In the beginning, I was asked for a series of documents, all of which I provided. But after each submission, I was asked for yet another new document.
Later, my messages started receiving delayed responses—always negative.
Eventually, I began receiving the same automated response within 15 minutes, regardless of what I sent.
Additional Information:
The last document I submitted was via "Submit New Information" on March 23. I’m still waiting for a response.
I have emailed every Amazon contact address I could find online, but received no reply.
I even emailed Jeff Bezos himself (surprise: no response).
I haven’t made a single sale from the listed product, and yet Amazon has withheld funds from other marketplaces totaling tens of thousands of dollars—and refuses to release them.
At this point, I honestly have no idea how to move forward. I'm exhausted from dealing with Amazon instead of focusing on running my business.
19 replies
Seller_mMdlZfSboDZEG
@Levi_Dylan_Amazon@CR_Amazon@Emet_Amazon @Atlas_Amazon
@Jim_Amazon@Stevie_Amazon@KJ_Amazon@Nikki_Amazon@Christine_Amazon
Seller_OvL8C4BJWiuS9
What was the original deactivation reason? Can you post your notice here?
Seller_TSPTU31UYpDbt
I’ve been through something so similar, and reading this honestly brought it all back. I also had to get lab testing done—jumped through all the hoops, did everything they asked, and still got the same copy-paste responses over and over.
It’s exhausting trying to do the right thing and just getting ignored. Amazon really needs to fix how they handle these situations. Sellers aren’t asking for special treatment—just fairness and clear communication.
Seller_5rTojYR9tgUjF
Amazon will also expedite the process by contacting your account representative to resolve such issues.
Seller_AJrm1htDg6Pri
I'm sorry to hear that. Maybe you can try to upload only the necessary pages of the documents, I guess the AI having trouble when you upload too many pages and details. I've tried that in the past and it worked but it was for a violation not for deactivation.
Seller_rI7BZIczK8iAC
The bots don't see these analysis. If you write in your description that your product is for "weight loss", the bot thinks it contains this or that chemical element that makes it become a drug or necessarily contains "two separate banned substances" without which your product can not result in weight loss. Or lightening the skin. Or hair growing. Or increasing muscles. and so on and so on.
But as others said before here: copy and paste Amazon's message here. Without that, nobody can give you a real advice. If you WANT help, do that. We have to see, what possibilities are given to you.
Seller_ga83EQbGnu79c
Amazon is almost a robber. They will deduct your funds for various reasons. As a platform, they do not have any legal power to withhold funds. They are just American robbers.
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