Hello Amazon,

can you respond and help. ID ID 17548209741

Sun Ten Labs has joined the chat

Me

Sent at 10:43 AM

Issue: 04/04/25 Following up on the bullet pts for ASIN: B0F2312C58

Amazon Support

10:43 AM

welcome to Amazon Seller Support Chat service

You are now connected to Priyanka from Selling Partner Support

Priyanka

10:43 AM

Thank You for contacting Amazon Selling Partner Support. My name is Priyanka, may I know your name please?

Me

Sent at 10:45 AM

Hi Priyanka,, I am following up on the issue, any updates?

Priyanka

10:46 AM

Please confirm that you want to update bullet point for the ASIN: B0F2312C58?

Me

Sent at 10:46 AM

nternal team for further investigation has not replied yet

Priyanka

10:47 AM

Let me check, please allow me few moments.

Me

Sent at 10:47 AM

I've been on this issue update bullet point for the ASIN: B0F2312C58 since last 4/1/25 with no resolution? Do you know when internal team has initiated further investigation

Priyanka

10:51 AM

Thank you for staying connected.

Priyanka

10:52 AM

Please be informed that our internal team is workingv on your issue once they will resolve your issue, they will connect you via email.

Me

Sent at 10:52 AM

Why's taking close to 1 week for even bullet pts to publish? what's the problem

Me

Sent at 10:54 AM

Can you get a manger to escalate this issue?

Priyanka

10:54 AM

Please be informed that you have connected us yesterday only, it will take time to resolve the issue.

Me

Sent at 10:54 AM

Why?

Priyanka

10:54 AM

I understand that you want to escalate the issue, but manger will not do anything is that.

Priyanka

10:55 AM

I suggest you to wait while they are working on it.

Me

Sent at 10:55 AM

How do you know that? Can you transfer to a manager right now?

Me

Sent at 10:55 AM

I havent't talked to a manager yet

Priyanka

10:55 AM

No, I will not transfer.

Me

Sent at 10:55 AM

Why?

Priyanka

10:55 AM

The internal team is working on ti.

Priyanka

10:55 AM

it*

Me

Sent at 10:56 AM

When someone's requests it then you should right?

Priyanka

10:56 AM

No,

Me

Sent at 10:56 AM

You may not know everything since you are not a manager, right?

Me

Sent at 10:56 AM

Why no?

Priyanka

10:56 AM

Please be informed that your query requires the assistance of an internal specialist. I have forwarded your request to that specialist and follow up with you via email once they provide a resolution.

Me

Sent at 10:57 AM

How long will it take? What is the timeframe?

Me

Sent at 10:57 AM

What's the internal team specifically called?

Priyanka

10:58 AM

They will connect you within 48 hours.

Me

Sent at 11:00 AM

That's what was said on Monday 04/07/25. Today's 04/09/25? Can you give me an email for a complaint and a url to issue my complaint today?

Me

Sent at 11:01 AM

can you give me an email and url to issue my complaint since you are not transfering this chat to a supervisor/manager for further investigation

Priyanka

11:02 AM

No,

Priyanka

11:02 AM

I can suggest you to wait, only

Me

Sent at 11:03 AM

No, can you transfer this to a manager/supervisor?