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Dear Amazon, FBA18KQ0NLZT FBA pallet received, and signed by Amazon November 6, 2024. We have submitted the Carrier's signed BOL, Carrier's' legal document for delivery. Amazon fba Shipment queue only showed the pallet as being shipped and not delivered. Submitted multiple support tickets and furnished the signed BOL and other documents. Now that specific shipping queue shows that shipment as closed which we submitted a case stating that we were informed this would happen 12 days prior to the 90 day period. We need to file a claim for this inventory. Amazon keeps closing our tickets with no answers. We need to know the process for filing a claim for this shipment. I packed the shipment myself as I have for the last 7 years. The pallet included ASIN B01H7L4AFA - 255 units; & ASIN B0BKNSYRC7 - 153 units. All same size boxes, 1SKU per box. It is worth $10k. We need assistance, please. How do you file a claim with Amazon for reimbursement for this loss of inventory? We just need to resolve this issue to allow us to move on.

There seems to be an issue getting through to AWD Support. I have four cases open covering issues from misplaced inventory (likely at IUSF, case id 16936114981) to standard FC receiving reports discrepancy from AWD (case ids 16935998571 and 17010200881), and entire missing shipments (case id 17009868531). Two cases have been open over a month with no reply. Would a mod look into these cases and ping the appropriate team(s)?

@Seller_hme3Wbydd1ihr

@Seller_OOVUXZLmb2UEH

@Seller_RSwABJNHpHnEZ

I have another account on Amazon, but I can't log in because I get to the "Necessity billing verification" screen, it doesn't come out of this screen, could anyone help me? This occurs in the account's seller center

I am a one-man shop on Handmade, and I am also FBM so I handle the entire process myself. That said, I get pretty busy, I haven't had a day off in about a year and a half, and I'd like to change that.

However, I've read some stories about the effect that vacation mode can have and I just wondered if anyone (or Amazon) can help me work through this.

1. It's my understanding that vacation mode completely removes your shop and listings from Amazon until you return. Aside from the obvious loss of visibility and sales, what kind of impact has this had on your shop when you've gone on vacation? Was there any long-term effect and/or how long did it take to recover your normal activity? On my regular travel schedule, I typically would be gone for several weeks, several times a year. I just...haven't...because I haven't sorted this out.

2. Zeroing out inventory would be perfect, but it doesn't help because it still gets hidden. I assume all of the "this item isn't currently in stock" items I see on Amazon are FBA? Is there an FBM equivalent for this? It would sure be nice to maintain visibility, even without the sales.

3. I've bought things that had a future ship date of multiple weeks (for example, I have an iPad ordered from Amazon right now that may not even arrive until March, it says.) Is it possible for us to do this, somehow? Or is there a function to let people backorder items? If there is, I haven't found it.

Any suggestions are welcome, or even just confirming "yup...vacation mode is it, it sucks, and there's no alternative"

This is my case ID for any MOD that can help me please. This feedback is obsurd. It was shipped on time and delivered. Th eshipping preference was chosen by the customer at check out. I shipped using Amazons buy shipping using tracking number 1ZK8G9031336950796. The package was shipped on Fri, Jan 31, 2025, 11:13 AM PST and was delivered late by the carrier on Mon, Feb 3, 2025, 11:00 AM . There was no communication from the buyer at all. Sellers should not be held responsible for negative reviews on packages delivered late by the carrier.

Case ID 17122751991

Hello, I'm hoping @Seller_l3eCP9f1PtJXCmight be able to look at CASE ID 17109071631

Danny, as you may recall, the Amazon bots pulled all of our advertising down for the entire month of December, our usually busiest month. After a month of back and forth emails, which you helped tremendously with, we are now seeing an after-effect of this problem. We are no longer eligible to create Deals of any type on our ASINs because the internal teams are saying our product doesn't have the sales volume anymore that it used to. This is obvious since Amazon's bot were the cause of it, as you know I can't seem to get anyone at Support to understand that if there is an exception to be made to that metric, it is clearly here in this example. We should not be punished more than we already have on the platform all due to improper bot programming and a seemingly unknown effort in even fixing that from happening again. In the meantime, we've always participate in Prime Day, etc, and now I'm being told to go work on our sales volume and try again later. It is inconceivable to me that this is the standard approach at that team, accepting no responsibility. Please advise and Thank You.

I need some help regarding my account, which has been linked to my friend's account. I have explained the situation to Amazon and provided the necessary documents, but they keep rejecting my appeal. Does anyone have any advice on how I can resolve this issue? Amazon is rejecting my submissions within two minutes, seemingly without any review.

Our seller account has been deactivated and suspended for months, supposedly because we were selling counterfeit products. However, we have never sold any counterfeit products.

I have submitted the required documents that Amazon asked for several times, as shown below ;

Please send the following information for the items listed at the end of this email:

• Supplier information (name, phone number, address, website)
• Buyer information (name, phone number, address, website)
• Item descriptions (for ease of our review, you may highlight or circle the ASINs under review)
• Item quantities
• Invoice date (must be issued in the last 365 days)

But there isn't any progress from Amazon side. They are always replying us with the same generic response that our documents are not enough to deactivate our seller account.

But i think Amazon didn't look into our documents diligently or there is a huge misunderstanding. Lastly, I got a negative same response after only 2 minutes of my submission even i have uploaded different documents !? is this possible ?

I thoroughly educated myself about Amazon’s rules and I am completely sure that we have not engaged in any activities that violate Amazon's rules, either on our account or in our business. Being a third party reseller is one of the legal way to do business on Amazon as a seller, as long as you prove the authenticity of your products with legal invoices from brand or proper supply chain or with LOA from brand.

I really need assistance of Amazon's Community Manager here to escalate our situation so as to resolve misunderstanding and consequently reactivate our seller account.

@Seller_t9kvdr2yixQej @Seller_pAPBCLhysbW5T @Seller_SBIjJooGeXSQ6 @Seller_nt9X7GoCkqXGB @Seller_CnfW62x6yxvJw

Hello.

I received Food and Product Safety violations for 5 ASINs in my account health. The response given is as follows:

****

Dear Selling Partner,

Currently the product you want to sell does not raise Product Safety concerns.

Our team approved the submitted ASIN.

Additionally, this ASIN is a subject of another issue. In order to access further assistance on the matter, please direct your query to [Vendor/Seller] Support.

Kindly open a separate case through the Contact Us option in [Vendor/Seller] Central.

We appreciate your cooperation.

Thank you for selling with Amazon.

****

I opened a case as per the answer provided but was told to wait or use the "Call me now" function on the Account Health page. I have never had such a problem with these apparel products which we have sold for years. I do not want my listings to be deactivated. I do not understand exactly what is being asked. (Case ID 17129095381 and 17136715031)