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Customs Clearance Delay on domestic LTL shipment
I sent one pallet of product to Amazon via a preferred carrier AAA Cooper. The shipment was received, as stated in the "Shipping Events". Then a couple days later, there is a new event titled "Customs Clearance Delay" and "Vessel has Arrived at Destination Port". I questioned this as it's a domestic shipment. I contacted Amazon via phone, and they provided no help. I have opened a Support Case and have yet to receive a response. I also contacted my carrier, AAA Cooper, and received the POD. I have read many other post on this forum about people that have experience the same situation without resolution. I do not want too much time to pass, and end up in a situation where I'm out this pallet of product without resolution or reimbursement. Given the circumstances and the lack of resolution in similar cases, I am evaluating whether involving legal counsel would be in my best interest.
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