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Recent discussions

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Amazon replied

Amazon Custom Quote allows our most-engaged Amazon Business customers to negotiate bulk-purchase pricing and quantity with a trusted network of suppliers. It may be the program you need to expand your business-to-business opportunities on Amazon.

Seller Success Story

FindTape, a retailer of office supplies, crafting materials, and health and sports-related products, unlocked transformative growth and achieved a 40% surge in invoiced orders by using Amazon Business's Custom Quote Program and B2B features. Read their full success story to learn how you can harness these tools for your business.

How CQE works

Amazon Business customers provide details including quantity, target price, desired delivery date, and their deadline. Amazon sends this information to sellers participating in the Custom Quote program.

As a part of the program, you’ll get a Seller Central notification when quote requests come in, with opportunities to respond to these bulk purchase requests. Click through to the Manage Quotes page in B2B Central to view and respond to the requests. You can offer a quote, or you can ignore the request if it’s not right for you.

For details on how Custom Quotes works, check out the Seller University module.

Are you interested in Custom Quotes? Have any questions?

Do you have questions about how the program works? Are you interested in participating in the program? Reply to this thread and we’ll get answers and connect you with the Custom Quote team.

5 votes
1 vote
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I only sent one box of product.

I don't understand why there would be an unexpected delivery.Amazon will neither give me these items nor reimburse me for them.

However, Amazon customer service would immediately close the case to prevent me from further inquiring.

Here is the response from Amazon customer service case id :ID 16636832501

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Hello,

I recently applied to register my trademark, but the application was denied due to the inability to verify my business identifier. My business is registered in Ukraine under a simplified registration format known as "Individual Entrepreneur." In this system, the business identifier is the Taxpayer Registration Number (RNTRC), which can be verified through the following documents:

The back of the ID card: The RNTRC (Registration Number of the Taxpayer Record Card) is clearly listed here.

Bank statement: The business identifier is listed as the USREOU code (Unified State Register of Enterprises and Organizations of Ukraine).

I have attached these documents for your reference. The information provided in these documents fully matches the data issued by USTPO, yet my registration continues to be denied.

To my knowledge, there are no other official documents available in Ukraine that specify the Tax ID or its equivalents. Despite this, I keep receiving a generic response:

Originals of all documents in English.

"This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form."

I don't know what I should provide so that Amazon can verify this data. However, when registering the store, all the same documents were suitable.

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1 reply
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关于pop it侵权被投诉
by Seller_1bodoqqgb17GD

Has anyone in the group been sued for Pop it and received TRO? Account is frozen ,Can you communicate?

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Hi,

we are planning to launch a bunch of replacement parts for various appliances (think frdiges, coffee machines etc.)

Are we allowed to include a QR code on the product packaging that directs the customer to the manufacturers' (e.g. Samsung, Keurig etc.) online instruction manuals?

We understand that the code of conduct prohibits us from diverting customers to other websites during the sales process, but our case would be differnt in our view.

Does anyone have experience with this topic?

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Address on utility bill
by Seller_UqS9Qac9Z01PE
Amazon replied

Hello,

I am asked for utility bill and business license by Amazon. Business license is not a problem. The problem is the address on utility bill and my residental address are same but written in difeerent way and lacking some numbers and letters. Is there anyone who can give any advice? I tried to do new subscriptions for utility bill as new internet connection. But it does now work .Because their registering system has specific template and you can not change it. And this does not match my residental address exactly.

Thanks in advance.

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4 replies
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$33K+ Other Charge with No Description
by Seller_4ryvZCEBKWGtd

@Seller_37l8i4vuvugjG I was charged $33,563.05 in other charges with no explanation this week. Can you please look into it? CASE ID 16697775171. I want to know exactly what this expense is called, not simply ‘other.’

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Video call for verification
by Seller_hjU7o015uZ4GV

My account was deactivated and applied for video call verification.

I need a link for telefon interview.

I have an appointment today, but no saturation yet.

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Amazon Takes Too Much from Us
by Seller_BYn3ICHDweKIc

It's getting to the point where it's not sustainable anymore. Within the past year, Amazon has constricted profitability and growth to where it's just about a complete standstill. After all calculations are done, pretty much working for free now. They've made it where you can't survive or thrive on their platform without giving them a minimum of 50% of sales. They've done this by hiking up fees, and making it where you have to spend heftily on ads. And if not.....minimal sales and visibility. They've made products harder to find by relevant organic search. It's gotten crazy, it's too much for what it's worth now.

It's really unfortunate, as we've been in business for almost 20 years. Amazon has almost 40% of retail market share, possibly more by this year. A LOT if not most retailers rely on them to stay in business. For the 1st time in 20 years..... about to throw in the towel. We have to price our sh#% higher than we want to just so we can pay all the fees, and the pay to play tactics. It's really really crappy on Amazon's part to do this to sellers. It's really really crappy that they do this to their customers.

15 votes
0 votes
180 views
7 replies
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When setting up a deposit method, a verification SMS is required, but a verification SMS with a link cannot be received

My phone settings are fine, and the telecom operator replied that my phone number supports sending and receiving international text messages.

2 votes
0 votes
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9 replies
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Request for Clarification on Charges and Account Block

Dear Amazon Customer Service,

I hope this message finds you well. I am writing to request urgent clarification regarding a recent charge on my account. It appears that Amazon is attempting to charge me for a product that is no longer in stock, and my account has been blocked, preventing me from resolving this matter directly.

As per my understanding, if the product is unavailable and my account is suspended, Amazon should not be processing or attempting to charge me for it. I kindly ask for a detailed explanation of the reasons behind these charges and to confirm that no further payment will be taken for items that are out of stock and unavailable for delivery.

Please also provide guidance on how to resolve the block on my account so that I may access it and ensure no further issues with billing or account access.

I appreciate your prompt attention to this matter and look forward to your response.

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2 replies
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