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Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???

Can someone from Amazon please help me with this matter? I sold 2 items to a customer, bought a Fedex shipping label through Amazon, and shipped the items on the ship date. The item becomes delayed in transit. The customer files and wins an A-toZ claim. The package is delivered a few days later. I open and lose an appeal for the AtoZ claim. The customer now has been fully refunded, has $361.94 in product, and I have taken a hit on my metrics.

How can I lose an A-Z case when I purchase the shipping through Amazon, ship on time, and the customer receives the item? I should be protected from taking a metrics hit. I should be protected from being out the cost of the product. How is it even possible that I lose the appeal?

History:

1) 11-28-34. Customer purchased 2 items, totaling $361.94. Order number 112-2215673-6826659

2) 11-29-24. Customers order was shipped (On the ship by date). Shipping purchased through Amazon and does show 'Claims Protected'.

3) 12-15-24. AtoZ claim is opened. I represent my case.

4) 12-16-24. I lose AtoZ claim

5) 12-19-24. The item is delivered.

6) 12-28-24. I appeal the AtoZ claim

7) 12-29-24. AtoZ Appeal lost

This seems very wrong. I was not protected. I should have been refunded the money. This AtoZ should not count against me

@Seller_GEZPMc4CeQfh6

@Seller_l3eCP9f1PtJXC

@Seller_JT2cdQLa0Oueg

@Seller_CnfW62x6yxvJw

Received an order this morning. I use Amazon Shipping.

Just a cheap $10 book.

No USPS option. Cheapest way to ship it is FedEX for $6.95.

How can Amazon hold us to such high standards when they can't even get their own system operating properly on a regular basis?

I have three work stations and a return station that all require constant (every 20 minutes) to re-enter a new OTP number.

Obviously there is one number that receives the code. That phone is not always near by and is going off 15 times a day. This has slowed our business down and made it difficult to leave the warehouse. Our return station logs off every 10 minutes.

Is there any way to stay logged in for longer periods of time? This is not set up in the best manner, and seems like an easy fix. why not one code for the day???

Feedback appreciated.

im a new seller and have sold about 2k my first two weeks i owe around -520$ .. will it average out soon ? or am i wasting my time and will never see cashflow? need help

I set up my account, and i have not had the chance to use it. Required documents for re verification submitted three times, but still cannot get it to activate. Is there a number i can call?

Dear @CR_Amazon,

My Amazon seller account was deactivated yesterday. I have updated my credit card information (physical Bank of Montreal credit card from Canada), but I do not have the option to upload documents.

This is incredibly frustrating because I have been working with support for the past 8 weeks, exchanging over 20 emails and chats, to resolve an issue where the Amazon system was unable to handle my 3 products with variations (size and colors). This was due to internal Amazon restrictions on updating size information after I registered my trademark.

Now that I was finally able to proceed with listing my product information, my account has been deactivated. Crucially, I am unable to create a new case as I receive a message stating my account is inactive.

Please can you urgently investigate this? The ongoing issues with product variations and now this sudden deactivation are significantly impacting my ability to launch my products.

Here is the error message displayed in the Account Info:

"You currently have limited access to Amazon selling services.

Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.

Information about your business, if applicable

1 government issued photo ID

1 bank account statement or credit card statement

Business license, if applicable.

Please provide the following information to gain complete access

Reactivate Account"

I just got approved for my seller account yesterday.. I got on and immediately switched it to an Individual account and received a message saying " since your account has already been charged, your changes will go into effect the next billing cycle" ... I have added my debit and credit card multiple times and I still get a pop up message saying "Your access to Seller Central is currently restricted due to an invalid charge method. " .. Is Amazon really trying to charge me the $40 already?? I am afraid to move money in my account because I'm not sure what they are doing...

Hello,

Even though I initially set my account to "individual", it automatically changed to "professional" and deducted $40 from my card. I contacted them through the support tab, but I received two emails saying that they can't help me because the issue is not related to the team and they don't give me the option to talk to someone. The links they send me go to the same support screen. Has anyone managed to solve this problem? I think this is very serious and should not be done.

Best regards,

Marcos.