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Chargeback fraud refund
I have no words to explain my disappointment at amazon dispute team. I will explain in details what happened and will add all necessary information. Customer placed order on November 29 2024. After having item for around 40 days they filed return request which was approved and return label was issued by amazon(see image). Customer never ships item back and waits until after January 31 when extended return period ends and still instead of returning motherboard to us they decides to open chargeback with their bank ( we received email from amazon notifying us on 12 of February 2025) which in our eyes was easy to defend since return label was issued and they never returned item back to us. Amazon updated chargeback to “You are not responsible, we successfully defended the chargeback.”. Few days ago we checked chargeback section and there is another chargeback for same order but this time it said “You are not responsible for this chargeback or its reimbursement.”(see image). Today early in the
morning we received email from amazon disputes team notifying us that card issuer decided in favor of customer and amazon debited $1637.99 from our account and chargeback section changed to “You are responsible for this chargeback, and you funded the buyer reimbursement.” We can not understand how amazon did not cover this chargeback fraud when they issued return label and item was never returned????? We will attach images and case number opened to get reimbursement for this chargeback so admins can take a look. Case number opened 17525650771 and there is another one not sure why there is 2 cases 17524987971. We thought amazon covers seller in cases like this where it is obvious fraud by customer. Now after 2 or 3 chargebacks they kept the item and received refund. @Troy_Amazon@Danika_Amazon@Cooper_Amazon@Danny_Amazon
Best regards
2 replies
Seller_zGoDlPZLneGhF
At this point in time you would need to look into arbitration. No support team will help you with this.
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