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My whole container arrived on 9/11 for AWD, is been almost 2 months sitting at port waiting for pick up, still no delivery to AWD warehouse, I contacted Amazon many times and asked the AGL manager for help, but no one can fix the problem. My products are out of stock and this shipment will not be able to make it for Black Friday, my business is destroying!!!! Feeling helpless and super stressful!!!

Hey! So I sell a good bit usually but next year plan on not selling much, and I see that it says you need insurance if you sell over 10k in a month...but if I only sell 9k per month every month for the whole year aka less than 120k then do I not need it?

Account help

We received your submission but do not have enough information to reactivate your account.

Why did this happen?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.

What happens now?

Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.

How do I appeal this decision?

If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:

Review our past communications with you that specify the information required to appeal this decision.

Has your account been deactivated in error?

If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:

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I have been trying to connect my Amazon Seller account to AutoDs and when i get to Auto Ds it says add store then it a flag pop up and says token revoked by app!!! Has anyone had this problem? Ive been doing this all day and trying to reach out for help is CRAZY and overwhelming

I am on the newer side of selling on Amazon. We sell a few items that once they are opened, they can't be repackaged and thus not resellable (the original packaging is a plastic film wrapped around the products) . I know amazon is very customer oriented, are we allowed to deny returns in instances like this? In these instances the product itself is resellable, it's just the packaging that is the issue because the product is no longer "new"

Hello,

I am stuck with a problem.

The case ID 16571650361

I created my account under my personal name and address 2 years ago. I am not US-resident and i from Turkey and live in Turkey. However I formed a LLC in the US last year. I was using my LLC's business address on Amazon so far without problem. However i see my legal entity name changed to my personal name again on my seller account.

My question is that when i try to change my Business information to my LLC that i can not change the country to US. Even if i put my LLC name as the legal entity but i cant not put my LLC business address. I want to sell under my LLC not my personal name? I even tried with customer service on chat but i could not be able to change it.

@Seller_aEROSwwdnzGiU@Seller_37l8i4vuvugjG

Hello, I'm a new amazon seller and we are planning to sell wet wipes. We are unsure if there are certain requirements that need to go on the packaging (ie. do not flush etc.). Is there a list of requirements that we can refer to for this? The last thing we want is to design our packaging and not have the correct labels/marks on our product packaging when it gets to the amazon warehouse. Thanks!

I’ve been dealing with unresolved reconciliation cases on Amazon since the beginning of the year, and the situation has become increasingly frustrating. Despite submitting all the necessary documentation and evidence multiple times, Amazon has failed to respond to my initial cases. I waited months without any feedback, so I opened a new case in hopes of prompting a response—but now even this new case has been ignored.

The lack of communication and accountability is concerning, especially given that all requested information was provided promptly on my end. It’s beginning to feel as though Amazon may be ignoring these cases intentionally, hoping that sellers will abandon them to avoid reimbursing us for lost inventory.

Is anyone else experiencing similar issues with unresolved cases, and does anyone have suggestions for escalating these types of claims? It’s disheartening to feel that sellers are left in the dark regarding their own inventory losses. Any advice on navigating this would be greatly appreciated.

Since Monday 10/28/24, I can't buy UPS Shipping Label from Amazon. It just gives me that error everytime I try to do it. I called twice now and the issue is still not fixed. They told me to put a check mark on the UPS Terms and Conditions on Merchant API but that didn't help the problem. Please help. I need to have this issue fixed as soon as possible.

@Seller_t9kvdr2yixQej @Seller_nS0jcFQNDLG3e @Seller_OOVUXZLmb2UEH @Seller_8hQgfj6OVZYse