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Seller_HUIiefzeliCEl
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Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
user profile
Seller_HUIiefzeliCEl
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Seller_XtIAUO9fJ6BWg
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Seller_zYJwzYvS4PwEM
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Seller_raJVpGhDZqKGain group
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Seller_DBzTQPDCouH9d
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Seller_svsYxy4Ue8XZq
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Seller_CWO2cS1JDzfja
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Seller_CVFHhedDuSeYu
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Seller_pH4bT3MhnDDxB
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Seller_CYatXcRI3svum

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Recent discussions

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Account Deactivated
by Seller_HUIiefzeliCEl

My account has been deactivated reason is multiples account but its just a misunderstanding i dont have multiples account ill explain why because my friend was borrowed my laptop and he open his account on my laptop so his account has been linked with my account. in requirment they asked me for proof to make Affidavit i did and submitted but i always get answer the information is not enough and i cant reach support i cant even request for call to solve this issue because of account deactivation i am really dissappointed because no one helping me to reinstine my account can someone help me with that issue please? i will be very thank full is someone help me :(

0 votes
1 vote
22 views
8 replies
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Hello, the affected

B0BGHYVC26

B09FP1F9DZ

B08MVTMRHH

In these 3 listings backend, there is no mention of any Coin Cell or Button Cell Battery being used. They are listed as "CR2" batteries in the backend, which is like a smaller version of a D battery. It does not need UL 4200a certification. I'm trying to appeal this but not getting much of a response. Thank you.

Relevant Case ID: 16962780301

1 vote
0 votes
96 views
4 replies
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What could be happening behind the scenes? We have been at this game for 14 years and we are on top of the latest trends and updates with the Amazon platform and despite all efforts our sales have dropped significantly? If there is an Amazon Representative or Amazon Forum Moderator that can help us with a look and offer any insight that regular Seller Support cannot see we would be very grateful. Thank you

0 votes
0 votes
10 views
2 replies
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account activation
by Seller_raJVpGhDZqKGa
in group
Amazon replied

the sysytem kept saying, use another phone number when i tried to reverufy my account , capcha also not working, please some body help

0 votes
0 votes
3 views
2 replies
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What On Earth Goes On Here??
by Seller_DBzTQPDCouH9d

Yesterday, I list a CD that should have some interest due to the recent passing of David Lynch. So, today I find another copy and go to list that as well. Now, mysteriously, the product page & ASIN I listed with, yesterday, is no longer visible in any search of the title. All that appears in a search are 4 other product pages of the same CD with different ASIN's. How and why does this happen? Does this explain why sales seem to completely shut down, periodically? It's like this constantly revolving and changing catalog on this site. You list inventory and it's probably not even appearing to customers when they search the catalog.

5 votes
0 votes
461 views
11 replies
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reactivated account
by Seller_svsYxy4Ue8XZq
Amazon replied

hello, some body know what can be done, i have been appealed so many times and upload all invoicces from ny suppliers and authorization letter and they kept deactivate. this the following that was requesting from them ;

! "Evidence that shows your account complies with the Seller Code of Conduct policies.

" SO I have been sending all kind of Evidence, but they kept declined it. now what is the real Evidence do you think they need please. what can be done in that case .

0 votes
0 votes
28 views
5 replies
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Amazon doesn't give me my money
by Seller_CWO2cS1JDzfja

Amazon closed my account and made a video call with me to give me the money. They asked me about 20 questions in the video call. I couldn't remember some of the questions they asked. For example, they told me the date I opened my account. I couldn't remember the exact date. They asked me the old name of my account. I changed the name of the account a long time ago and I couldn't remember it at that moment. For these reasons, unfortunately, they are not giving me my money. I will explain this to the US Department of Justice.I will explain the issue to Better Business Bureau and Small Claims Court, American Arbitration Association, Federal Trade Commission.

I swear this account belongs to me, I swear the products in your account are real, I can prove it, Amazon will not give my money just because of one person's word.

I have tweeted some of the well-known journalists in America right now, and I will continue to do so. I will send an e-mail to everyone I can, and I want to have a video call with me again.

Amazon is making a big mistake, I am a real seller, if the people you work with are not smart why are we the ones paying the bill?

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0 votes
2 views
0 replies
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Amazon WHY do you provide unrealistic delivery times?

So over the holidays on several occasions with the national day of mourning, Christmas and New Years we have seen delivery promises that are unrealistic and show "Late Delivery Risk" even when the order was shipped on the next business day after the holiday unless we use a premium shipping services that would force us to take a loss on the order.

This is one example. This order it is stuck in the USPS system and the buyer was refunded and the defect was counted against us. So we're either forced to take a guaranteed loss on the order or a possible loss. Not because we didn't fulfill the order on-time, but because Amazon didn't use an accurate delivery promise?

Amazon, if you have the ability to determine that the mail system is likely going to deliver it late using the economy (free) shipping that we ship every one of our orders with. Then why would you promise the buyer a delivery time that would require us to use premium shipping? It would be one thing if we held the order too long, but that didn't happen. It was shipped right away on the first business day after the holiday!

(This order was received at almost 2pm our time. The post office closed at Noon that day.)

Another related issue:

We have set all our listings to two day handling at the listing level.

This item 100% has two day handling at the listing level:

The same item ordered the day before and the day after show the correct two day handling. However, pretty much everything ordered on 1/8 only showed 1-day. We had a few dozen orders just like this. Showing only one day handling.

Do better Amazon. We don't have the margin to cover $10 shipping for a $30 item so we're forced to take a chance that it will not be late or at least not get lost\result in a claim.

Do I have any recourse?

0 votes
0 votes
5 views
1 reply
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Premium a+ content unlocking
by Seller_pH4bT3MhnDDxB
Amazon replied

Hello,

I am currently facing an issue with premium A+ content.

I have read the requirements of Premium a+ content and have approved projects and brand story is applied on all of the branded ASINs.

However Premium A+ content was not granted on my seller's account and seller support's answer is JUST WAIT..

please check my case ID 17025155511.

thanks

0 votes
0 votes
7 views
2 replies
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So we had an order, where a buyer opened an A-to-Z Guarantee claim and Amazon debited our account and counted the claim against our order defect rate: "The customer has not received their package and our records indicate you shipped this order after the maximum handle time." | "We have granted an A-to-z Guarantee claim of $25.24 on the order 112-9261579-5000233. We have debited the amount from your account and have counted the claim against your order defect rate."

We don't mind refunding the buyer if they haven't received the item - it's not their fault, it's not our fault either, but they can't be held responsible and this is just part of being a merchant - we will no questions asked refund the buyer if they did not receive their item. We have a huge - GIGANTIC PROBLEM with Amazon blindly counting this against our defect rate.

Per Amazon policies: "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery."

We have submitted an appeal and it was denied due to: "We have reviewed all available information and have determined that the merchandise was not shipped in a timely manner."

The item was shipped THE SAME DAY AS THE ORDER WAS PLACED and you can clearly see under the order details that it was shipped 1 day before the ship date: Ship date: Sun, Dec 8, 2024 | Ship by: Mon, Dec 9, 2024.

The Shipping label purchase shows: "Claims Protected", "OTDR Protected".

We have opened 2 cases now with this and Amazon blindly responds with "We stand strong with our decision".

I don't know if anybody working in Amazon who actually reads this forum, I have serious doubts, but this seems like an attempt to force everyone into FBA to squeeze the most money out of sellers with fees. You have to be either fully incompetent or intentionally hit order defect rate, where you can absolutely clearly see that the item was shipped on time, the item not only was shipped on time, it was shipped the same day of the order - we are working very hard to ship items the same day to make sure the buyers receive their items asap and then Amazon unreasonably and unfairly hurts our account.

3 votes
1 vote
201 views
17 replies
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