My company and I paid the expensive testing it cost to send product into Eurofins testing. Despite passing all of the requirements for ingredients etc/ our manufacturer was late (not in our control) sending Eurofins the GMP. Due to EUORFINS not receiving the GMP we initially got a FAIL on our test but Eurofins kept our testing que open for our manufacturer to send in the GMP. Once our manufacturer sent in the GMP, we had to complete a CAPA form which we then received a PASS from EUROFINS. Both lab testing and gmp testing BOTH passed.

Upon passing, eurofins took forever uploading the CAPA results etc to Amazon and only our old fail results prior to the GMP being recieved to our compliance tab. This has resulted in our tested ASIN deacivating and reactivating many times.

Despite recieving a pass, why is this so difficult for amazon to catch up with eurofins? We need our passed asin searchable and selling again and its frustrating because we have a pass??! Noone can give us a straight answer!

I havent created a listing for my brand yet. I know I need Eurofins testing for dietary supplements but apparently Amazon doesnt give sellers enough time to submit documents since it apparently takes 90 days. Should I get Eurofins testing before I create the listing? Or do I have to request it when it is already created? If anyone could get me steps or tips on how to do testing properly let me know. Thank you

Amazon UAE asked me to submit compliance documents for one of my best selling product, which falls in toys category, otherwise Amazon will remove it from the the store 😭😞

Can anyone please help me, how to get compliance documents for my product in UAE? 🙏🙏🙏

I already contacted the service providers on Amazon but no one responded