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We have been falsely accused of threatening a customer, and despite our efforts to resolve this privately, we believe Amazon’s automated systems are designed to dismiss appeals without proper review.

We received an email from Amazon stating "We discovered that you threatened a customer. This is against our Selling Policies and Seller Code of Conduct." However, this accusation is entirely false. The message in question was sent in response to Amazon Customer Service, who demanded the cancellation of a return label for which the buyer was already refunded, not the customer, and it was a professional communication regarding a refunded item that the customer failed to return.

Here is the message we sent in response to Amazon Customer Service:

"Please note that [Customer Name] has already been refunded for the item in question. However, the item does not belong to them, and they are legally required to return it. Failure to return a refunded item is considered fraud. Furthermore, because this transaction involved transport via U.S. Mail, such conduct would constitute mail fraud, which is a federal felony under 18 U.S. Code § 1341. The statute states: 'Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, … places in any post office or authorized depository for mail matter, or causes to be delivered by mail … shall be fined under this title or imprisoned not more than 20 years, or both.' We kindly request that Amazon Services advise [Customer Name] that they must return the refunded item immediately. Failure to do so will result in legal action."

This message was not a threat but a factual explanation of the legal implications of the customer’s actions. We consulted our attorney, who confirmed that the communication was appropriate and did not violate any policies.

For further clarification, here is the message we were responding to:

"This note is being sent to you by Amazon to notify and confirm that [Customer Name] has canceled a return request for the following order:

Order ID: 114-8790201-3057013

Item: [Item Name]

Qty: 1

Return reason: Item defective or doesn’t work

Request canceled: January 28, 2025

Sincerely,

Amazon Services"

Order ID: 114-8790201-3057013

Amazon’s automated systems appear to be designed to dismiss appeals without proper human review. This creates an environment where third-party sellers are unfairly penalized, and their businesses are put at risk. In our case, the false accusation of threatening a customer could lead to account deactivation, which would be devastating for our business.

We are calling on Amazon to:

1. Remove the false warning from our account immediately.

2. Conduct a proper human review of our appeal and the correspondence in question.

3. Acknowledge the flaws in their automated systems and ensure that sellers are given fair treatment.

This is not just about our account—it’s about the broader issue of Amazon’s treatment of third-party sellers. Many of us have experienced similar issues, where false accusations and automated systems lead to unfair penalties. If Amazon continues to operate this way, it will erode trust in the platform and harm the very sellers who contribute to its success.

We also urge Amazon representatives to intervene and address this issue publicly. We deserve transparency, fairness, and respect as third-party sellers.

@Seller_RsATYbG9XP0HP @Seller_RSwABJNHpHnEZ @Seller_l3eCP9f1PtJXC @Seller_PIHyltK09pbl3 @Seller_Lz6S1nnAIzbYB @Seller_7e4TizkSOVtBf @Seller_Udi0JNbTrsmUV @Seller_1KYLYkgAlu4xX @Seller_SBIjJooGeXSQ6@Seller_OOVUXZLmb2UEH

So as a seller that praises and prioritizes quality control, transparency and overall running an honest business, it becomes very very hard when amazon responds with a templated reply, completely opting out of any responsibility and accountability for my lost inbound units.

In this case, we are talking about approximately $30,000 USD worth of lost inbound goods for which i have provided a signed manufacturer invoice, a signed airway bill, a signed packing list and a signed proof of delivery for every skid in the shipment.

AMAZON!!??!! At what extent will you halt replying to your honest third-party sellers with templated robot responses and start taking responsibility for the goods you loose inbound?

What are actions some of you sellers have taken to address lost inbounds that are not being refunded promptly and correctly?

I am noting the case number here and expect help from amazon's leadership team !!!!!!!!!! 16807880271

@Seller_OOVUXZLmb2UEH

@Seller_khUF6HPR2AHxu

@Seller_RSwABJNHpHnEZ

@Seller_YeWcEeTwlVO93

@Seller_Lz6S1nnAIzbYB

@Seller_hme3Wbydd1ihr

This program has been great so far, but I wonder—once Canada and Mexico impose a 25% tariff in response to the new 25% tariff from Trump—what will happen to this program? Will I need to update the prices for every ASIN, or will the program update the prices for us?

Order ID 114-4538230-6578613 Seller Fulfilled Prime Order

Safe-T denied our reimbursement request because "You did not use the Buy Shipping Services to ship the item. Reimbursements can only be granted when Buy Shipping Service is used to ship a Seller Fulfilled Prime order." However, we did purchased Fedex Shipping Label via buy shipping service and shipped the package out using such label. The package was shipped on time and delivered on time. Buyer claimed not receiving and Amazon Customer Service issued full refund to buyer.

When we file the reimbursement claim, we provided the original shipping label JPG file, the shipping carrier movement on Fedex.com and proof of delivery photo. We also presented the transaction detail report showing the shipping fee was deducted from our account.

However, Safe-T dept still denied using the same reason. Can we escalate this request to supervisor? Can moderator help?

Customer ordered a pair of shoes on December 15 and initiated a return process on December 23. However, the item wasn’t shipped back to me until January 23, an entire month after the return was started. When I received the item on January 28, it was heavily used and clearly violated Amazon’s return policy. On the same day, the customer requested a refund. I informed her that her actions violated Amazon’s policy and consequently denied her refund request. I then reported her for abusing the return policy.Subsequently, she opened an A-Z Claim alleging that the item was different from what she ordered. I provided Amazon with a detailed explanation of the situation, but my response was rejected. As a result, Amazon granted her a full refund, which negatively impacted my seller defect metrics.

Is there anyone from Amazon who can help me address this injustice?

Hey everyone,

I started to ship units out to FBA as I’m starting to ramp up selling, but I’m noticing that my units are still in FC Transfer after 2 weeks. I have 10+ different ASINs and none are FBA available yet. Other sellers I’ve asked said it takes 1-2 weeks to be available but I have yet seen this for me. How can I expedite my units to become FBA available?

I wonder how people are so consistent with sending in units if it’s unpredictable when they go live.

- Demanding SELLERS pay premium shipping costs (which means a lot of us cannot take that "ding") this is CRAZY, so much more abuse put upon us by Amazon.

eBay and so many other selling sites are NOT demanding anything like what AMAZON is

ps. Honestly is anyone harmed with a bit of a delay in mailing during a National Crisis? Who created this kind of reality where snail mail gets there that fast anyways -

fyi, A drone just hit a water carrier craft that was meant to help with the S Cal fires.

I opened up cases with Proof of Purchase to investigate the missing inventory of all the shipments that had it.

Amazon eventually replied, reimbursing the small ones but now they are denying the larger ones saying that the units arrived as an unknown FNSKU so I am not entitled to reimbursement.

I only have 1 product and I have been shipping the same way for a couple of years and never ran into this issue. More importantly, most of these shipments with missing inventory have inventory that was received and processed as normal with no issues. All the units are boxed the exact same and have the UPC barcode printed directly onto the box for the only ASIN I sell.

I am not sure what to do here, there is no way that it arrived as an unknown FNSKU in only half the units I shipped in when they were all packaged and boxed identically.

Has anyone had a similar experience? I reached out and asked for more information but I am not hopeful that I will get a meaningful reply. Do I have any other recourse?

Any guidance here is greatly appreciated as it is not an insignificant sum to me.

Thanks!

I ordered a custom product with my logo from Alibaba. I have them in hand, there are 8 color variations, none have UPCs. Through research, I learned that I need purchase UPCs for them; I went the proper route and purchased UPCs through GS1 US. I know each variation needs their own, I plan on selling through FBA.

With all of that being said, can someone confirm that no barcodes should be visible other than the FNSKUs? So essentially, there is no reason to print the UPCs, correct? I can assign them... but there is no point in printing if they have to be covered up?

I plan on printing and placing the FNSKUs myself to start. I only have 400 items total and am selling at $8.99, so I think I need to go with the more cost effective route.

I hope my question makes sense, thanks!

Also, I haven't even started looking into how to get my product to a warehouse.