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amazon for your security, approve the notification sent to: this code is not coming to the phone number

Hello All,

I would like to know your thoughts about price adjusting a product when a customer wants to return it because it found it at a cheaper price on Amazon.

The particular listing got a New Seller that put the price way below everyone else. We are only 3 sellers in the listing.

Is it a good idea to offer a partial refund for the difference? Is it allow by Amazon?

Customer contacts me as package shows delivered, I mesg back how to file for package not received. Customer calls Amazon instead of following my directions. Amazon demands that I refund asap in response to the customer inquiry. I used BUY SHIPPING, AMAZON is responsible, yet they try to put it back on me EVERYTIME.

Why don't they HANDLE it according the the BUY SHIPPING agreement? I am guessing that this isn't actually a TRAINING issue and it is by design. They end up $%*^& off OUR customer and could lead to a BAD REVIEW. This failure to adhere to OUR agreement needs to cost Amazon so they will STOP THE MADNESS.

This happens ALL THE TIME, improve Amazon, improve! Yes, I am aware that once everyone is well $*%& off - EVENTUALLY Amazon does take responsibility, but look at the damage they have already done.

My apologies for the rant, had to vent and if we don't complain nothing will change.

Our account is not set to refund at first scan, we inspect our packages and assess whether the product has been used before refunding, and we require the customer to pay outgoing and return shipping costs.

Amazon has recently started refunding at first scan, and refunding in full. They expect us to pay outgoing and return shipping and provide the refund before we even receive the returned item.

Why is this happening? Our return policy is posted and we do not offer free shipping or free return shipping.

case ID 16752061071

We did a google search on our products and noticed that IBSpot has the exact same listing, A+ content bullets and products as those that we sell on Amazon. They are selling our products without our consent and are doubling the price. We manufacture these products and our Brand is registered on Amazon.

How is it possible that they pulled this directly from Amazon?!! I thought our listings were protected and now I don't know how to stop them from selling our products. I don't know where to start. HELP PLEASE

Does anyone know why purchasing an OnTrac label is grayed out on the Buy Shipping page for an order that is picking up in California, and delivering to California?

All it says is "Seller is not allowed to purchase requested logistic service." No other information, and Amazon support is just copy pasting FAQs that verify it should be an option without actually attempting to understand my issue.

Hi everyone,

We’re currently facing an issue on Amazon Seller Central and are at a complete standstill. I’m posting here in hopes that someone who has experienced a similar problem can offer guidance.

The Problem:

We updated a bullet point on our listing, which inadvertently flagged it as being under the "pesticide" category. Since we’re not based in the U.S., this restriction prevents us from accessing the listing.

What We’ve Tried:

• I attempted to update the bullet point to resolve the issue, but I’m blocked from editing.
• I was told I need to be the "winning brand representative" to update the attribute. However, I am the brand owner, and this is the only account designated under the brand. No one else can edit the listing, and I’m the one receiving all brand-related notifications.
• Multiple support tickets have been created, but the responses have been frustratingly repetitive and unhelpful.
• Live chat support either gives me the same scripted response or ends the conversation without resolution.
• Email support simply copies and pastes the same advice without addressing the specific issue.

The Loop:

1. To remove the pesticide category flag, I need to update the bullet point.
2. To update the bullet point, I need access to the listing.
3. But access is blocked due to the pesticide restriction since we’re not in the U.S.

We’re completely stuck and unsure of what to do next. If anyone has faced a similar issue or has advice on how to escalate this effectively, please share!

Thank you in advance for your help.

My product is patent pending. But I have a trademark on the product name and have been accepted for brand registry. A non-US based company went to great lengths to injection mold the parts and assemble them using similar parts (11 total parts). Their product is nearly identical in function and appearance. They even state that their product is "comparable to (my product)". They even use my product in their photos on Amazon, which is odd considering their knock-off looks almost identical.

I have read that Amazon won't take them down unless I have been granted a patent (mine is pending). However, they can not use my product in their photos, right? Can someone point to a specific Amazon Seller's Guideline that this violates? Or have any other specific suggestion ?

In the search results I am seeing other listings and even some random listings of my own show the brand name in bold beneath the image of the product.

How can I get my listings to do this?