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Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

my pickup guys not come to pickup my parcel at the time i got by the amazon service

We are facing technical challenges currently. Apologies for inconvenience. Please refresh this page after sometime.

Why is that?

Hi Sellers,

My acount is in pending trademark status. I applied for Amazon brand registry and got approved.

1) I am unable to apply for "AI Content" for my product listing.

2) i am unable to create a Amazon store

plss help

Hey, I'm dealing with a major headache. My account keeps getting hit with trademark violations, even though I've sent authorization letters from the brand. My account health is down to 16, and Amazon says I'll be deactivated in 72 hours! Seller support is useless – they won't tell me why this keeps happening. I'm following all the rules and giving good customer service, but this is happening. What should I do?

We want to bring to the attention of fellow sellers a serious issue we've been facing for the past few months. There has been a sudden rise in fake orders placed using Amazon Business Customer accounts, all with the Cash on Delivery (COD) option. These orders are often cancelled or rejected during or just before delivery, causing a spike in RTOs and operational losses.

A clear pattern has emerged — the customer names used in these orders are frequently Hindu deity names (e.g., Krishna, Jai Shree Ram), celebrity names (e.g., Kriti Sanon, Tiger Shroff, Karan Aujla), cricketer names (e.g., Shadab, Prayag), or completely random/abusive text. Based on this behavior, we strongly suspect affiliate marketing abuse, where someone is likely placing bulk fake orders for personal gain or to harm genuine sellers.

We have raised this issue with our Amazon Account Managers and also created multiple tickets through Seller Support. Unfortunately, the responses have either been automated templates or indicate a lack of understanding of the issue. It’s extremely disappointing and frustrating that no meaningful action has been taken so far.

We are sharing a screenshot of a recent batch of such fake orders for reference (attached).

We urge other sellers to stay alert and request Amazon to investigate this pattern seriously before more sellers are affected.

Account deactivated on account of using Cello Jar image as my packing Jar..I want to remove those images..how to go about?

I have received first order on amazon, and showing charges are very high, Total package weight is 120 gms and it showing charges of 306, how this happen, COD order, selling price is 299

We recvd new orders, and courierd the first order, which got returned....on cross check we found out it was fake...we updated on amaon and the system accepted as fake...

one weeek later...the same fake customer orders around 8 items now.....we email to the great support team....as usual auto response need 24-48 hours.....ssytem next day reflects delay...and we cancel the order......

and just becasue we cancelled...amazon starats reacting.......seller cannot cancel...even if its the same FAKE CUSTOMER....( some contact of marketing ...looks like )

and now amazon...heavy charges for cancellation.....and all mktg campaign..inactive.....no offer will reflect...

all ok with amazon...or some Net# has joined ?????