Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.