ACCOUNT HEALTH RATING AND VIOLATION
Hey, I'm dealing with a major headache. My account keeps getting hit with trademark violations, even though I've sent authorization letters from the brand. My account health is down to 16, and Amazon says I'll be deactivated in 72 hours! Seller support is useless – they won't tell me why this keeps happening. I'm following all the rules and giving good customer service, but this is happening. What should I do?
1 reply
Oliver_Amazon
Hello @Seller_idAH4ciR3KWes
Thanks for your question. I´m Oliver and I will be looking into your issue today.
I understand that you received several warnings for trademark violations which lowered your AHR score under 100. You explain that you have already sent authorization letters from the brand.
Did you check the performance notification with the complaint? In there is the Trademark number. Please make sure that refers to the correct trademark. In that message you will also find the contact e-mail from the person who filed the complaint. I recommend to contact them and see what the issue is. If it was a misunderstanding, then they can retract the complaint and you will get the points back.
If you provide authorisation letters please make sure they cover all requirements:
https://sellercentral-europe.amazon.com/help/hub/reference/GUF78PCXAMHDY2A6
If you have any further doubts, feel free to contact us through Seller Forum again.
Have a good day
Oliver
