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Hey,

I am the Brand Owner of my own product and the only seller of my ASIN.

When I launched, I launched with a lower price to entice customers to try my product.

I have slowly been increasing my price over time as the product gains momentum so I can reach a price that is actually profitable. Until now I have only been losing money on it.

But when I recently increased my price, my price heath dashboard showed me this message: Not eligible to be the Featured Offer due to significantly high price: You can set your price in line with the reference price(s) to become eligible to be the Featured Offer

This is my ASIN: B0DGGRBWVV

I wont be profitable if I sell for a lower price. In fact I need to increase my price further. My product is ultra premium and offers much more than my competitors.

So how do I get the featured offer back? I raised a case with seller support but they just gave me the generic responses. Case ID 16698069211.

It seems unfair that I dont have control of my price and how it will show to customers. I don't sell this product anywhere else but Amazon so there is no external reference price that Amazon could use.

Please help! I want customers to be able to use the featured offer to buy my product.

Out of nowhere account has been deactivated. We filed a few appeals but Amazon keep asking for more and more docouments to reinstall our account.

We provide bank statement, company registration, and personal ID of to prove that our accounts were legit and not involved in any deceptive, fraudulent, or illegal activity.

We are private label company, any luck with reinstall accounts?

Order was purchased on Tuesday September 17th at 10AM, I dropped off the package on Wednesday September 18th at 7:46 AM, September 20th package was held by UPS because APT number is incorrect or missing, order arrived on Sept 25th when I got everything resolved with UPS, buyer got refunded because order arrived too late? Below is the attachment of buyer getting refunded / me emailing him asking him to send it back because I do not do a returnless refund, also opened 2 safe T claim and both got denied after going back and forth. Please someone help me, I cannot lose ~$600 just because UPS delayed the package. (date on picture may differ because I got a call from UPS since the 20th)

Hi, I created my 1st listing but something went wrong, it is supposed to be a main listing with 3 color variants, but I have a main listing with an ASIN, then 3 color variants with another ASIN, the same for all 3 colors. From the main listing I would like people to choose between variants but it is not possible. Thanks

In March 2024, USDA regulations were strengthened, requiring not only manufacturers but also retailers, transporters, and warehouses to be certified.

Is this perception wrong?

Is Amazon.com USDA certified?

Isn't that necessary?

We have been informed by UPS, Fed Ex and DHL that there will be no ground pickups on 12/24 and 12/31. Even if we take our items to UPS, Fed ex and DHL, they will not receive scans on that date. As of right now, 12/24 and 12/31 are not being offered as store closure dates. The only service available will be USPS, which is an extremely unreliable service during holiday. Last year, 12/24 and 12/31 were offered as holiday closure dates. What is everyone doing this year? Just adding handling time?

We received emails that several accounts (world) have been deactivated and it says to re-activate, follow instrucitions in the deactivation email, which I can't find. Going into the seller dashboard is a bit confusing on what to do and I've to tried to have someone call me through there and that is not working either. I am at a total loss at what to do.

Hello all,

Need a little guidance here. We had a buyer reach out to us stating they did not receive there item. We checked the order and indeed the order is still in transit but we believe it is lost since this was shipped on Nov 4th, it was shipped to the same state so it should not take longer that 2 or 3 day's to arrive.

Question: Should I tell the buyer to file an A to Z??

We purchased shipping via Amazon.

We shipped and item was scanned on time just no delivery.

Are we still protected against this AtoZ?

Thank you in advance for any advise.

It seems Amazon has glitch on the "manage order section", look at this screenshot:

It shows 7 Unshipped, but total showing only 6, is there a glitch on AMAZON order backend server perhaps?

Or software engineer play around with the orders summary?

Its black friday week, so it seems something OFF.