They said that a listing was reviewed and requested purchase invoices from me.

I purchased these products on December 23, 2022, and sent them to the FBA warehouse 7-8 months later.

Shipment ID: FBA17BQVCYVY

Shipment date: August 17, 2023

So I sent the products to the FBA warehouse 7-8 months after purchasing them.

And all the products were sold.

On March 25, 2025, they said that a review was conducted on this listing and that they requested purchase invoices.

I sent the purchase invoices for these products, but they rejected my application saying that these invoices had not been issued in the last 365 days.

So for the products that I last sent to the FBA warehouse on August 17, 2023,

they requested purchase invoices dated after March 25, 2024.

Does this make sense to you?

They say that the invoice for the products I sent and sold in 2023 should be in 2024.

Does that make sense to you?

How can I sell the products I bought in 2024 in 2023?

Can someone please explain this to me logically?

Finally, how do they expect me to buy the products I sent to the FBA warehouse on August 17, 2023 in 2024?

Is there anyone who can explain the logical fallacy here to me?

My account was pulled into reverification. I have verified my legal entity, my personal identity, my business insurance. I've provided a bank statement and letter from my bank for the deposit method. For information, I and, my bank, are US based.

I have added my account and Amazon has confirmed that my account is valid. But there is an issue in their user interface that prevents me from being able to verify and assign my account.

First I was told I'm not authorized. I'm the only account user.

Then I was told "Upon reviewing your request i have tried to validate the bank account information and found the information is valid. However, the issue may be related to document uploads, KYC, OTP, Name, Network, Dropdowns, Permissions, Access, or Seller Central Ul."

The third explanation was that the validation link is missing.

All things I can't control. Each time they are elevating it to an internal team. This internal team has not been in touch, provided an estimate, or done anything to fix the issue.

I have received and sent several hundred items to my customers, but have not been paid in over three weeks. This has caused a critical issue within my business.

Does anyone know how to get actual service to correct this issue?

Hey all, I have been selling my own hand made product on Amazon for about 4 years, I have several products that are my brand/company and my created listings, I am the only seller. A month or so ago on all the products I sell the buy box is gone. My account health great, all ratings are great, no issues that I can find anywhere. Amazon support is of no help, they just give the same cookie cutter reply. Does anyone have any idea how to find out why this has happened, something on my account? Something in the listing (all of them at the same time though, so hard to believe it is a product listing problem after 4 years). These are all FBM products, I do not do any FBA. My sales have gone down 80%+ since this happened, this is how I provide for my family so it is rather stressful.

Here is a case when I tried contacting support about it, anyway this can be escalated. 17206078791

Original message:

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:

-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address that you entered in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be a full page and unobstructed, including the document corners.

-- It must have a high definition and be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file.

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After submitting business license and made sure my payment method was valid (been deducting subscription fees monthly), account is still deactivated without explanations.

Can anyone help please?