Original message:

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:

-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address that you entered in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be a full page and unobstructed, including the document corners.

-- It must have a high definition and be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file.

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After submitting business license and made sure my payment method was valid (been deducting subscription fees monthly), account is still deactivated without explanations.

Can anyone help please?