Hey fellow sellers,

I’m at my wits’ end with Amazon Support and hoping someone here can offer guidance! It’s been over two months, and I’m still stuck with an unresolved issue because the support team keeps going in circles instead of providing an actual solution.

The problem?

I need to reconnect my child ASINs to the parent ASIN, Which was deleted by me with the guidence of Amazon support team, Because the listings were locked, preventing me from editing them, and despite more than 2 months passing, this issue remains unresolved. when I asked them for help with locked listings. Instead of fixing the issue, they made things worse, and now I can’t recreate my variation family.

I’ve explained this countless times, yet I keep getting irrelevant responses about feed file errors, category approvals, and restricted products—none of which apply to my case!

- Support keeps bouncing me between different teams, but nobody seems to know how to fix this.

Has anyone dealt with this before? How do I get Amazon to actually take action? Any advice from experienced sellers would be greatly appreciated!

Thanks in advance!

Hi,

I have provided all the information requested by amazon to reinstate my product B0DPPCQ47M, in case IDs 17136308521, 17179528381, and 17179528381. Amazon keeps on going in circles with the exact same copy paste ai generated responses without any review of the actual documentation i have provided. The product is exempt from 501(k) and i have provided the FDA link and screenshot as well. FDA is quite clear on the exemption.

This is extremely disrespectful to small businesses and sellers for amazon to not even have a real human review the documentation we've provided.

The listing has been closed for quite some time and is affecting our sales and cash flow so we would appreciate any urgent guidance on this.

@Seller_8hQgfj6OVZYse,@Seller_SBIjJooGeXSQ6, any one else, can you please help on this urgent issue!

My hard earned inventory is being lost at a high rate lately.

What is going on? Amazon directing our shipments to new distribution centers before they can handle the volume. Meanwhile my shipment sits in an abandoned UPS trailer who know where, obviously Amazon does not even know and PUFF lost.

I'm losing too much inventory to continue on, my profits dwindling.

Meanwhile Amazon keeps pushing investigation date out hoping you will forget about it,

Amazon Playbook

Prolong

Prolong

Prolong

Sorry your shipment is lost please send proof of shipment being sent, also please prove inventory in carton is yours and finally pictures of an Amazon worker stealing shipment.

My latest nighmare....

Your shipment ID FBA188V1BMGG is not eligible for investigation.

Your shipment has been delivered to our Amazon fulfillment center. We expect your shipment to be fully processed by 09/02/2024.

No investigation will be started until after 09/02/2024. If there are discrepancies in your shipment at that time, you can request investigation through the Reconcile page for your shipment.

They say 09/02 but they don't mean it, they mean 09/28/2024 then they mean 10/15/2024