I submitted a case through the seller form, hoping to receive assistance from Amazon's support team. However, I have yet to receive any response, and I am feeling quite disappointed. As a seller, I rely on Amazon’s support to address issues promptly, but this delay is causing frustration.

I kindly request an update on the status of my case and assistance in resolving the matter. I would appreciate your prompt attention and help in this regard.

Thank you.

An unexpected charge of $277 that was recently applied to our seller account. Our charge method is set to Seller Payable, and we have not authorized any additional deductions of this nature.

This is not the first time such a charge has appeared without any clear explanation or prior notification. We kindly request a detailed breakdown of this charge and an explanation as to why it was applied, especially given our current charge settings.

Please review our account and provide clarification at your earliest convenience. If this charge was made in error, we request a prompt reversal and steps to prevent similar occurrences in the future.

Just got my first policy violation. I clicked on the appeal button and uploaded a copy of my drivers license and a photo of my face. It says amazon will let me know in 2 business days if its ok but it's going on a week. When I click on the contact us button, it tells me I can not view the page. Any suggestions? I put my store front on vacation mode

Hello,

I've attempted to make three cases about my issue of not being able to reactivate my US account (due to inactivity) and re-verify my ID.

In the account reactivation process, following the Charge Method screen to select the credit card to use for the seller account, there's no further screen to upload my verification documents again.

I also do not see the Identity Verification screen under Settings - Account Info - Business Information.

I also cannot see or access the area to re-verify my ID from the link sent to me by Amazon support in response to my case, the link simply never take me to a screen to upload my identity documents. This is the link - https://sellercentral.amazon.com/hz/approvalrequest/registration

Customer service doesn't seem to understand my issue and keeps referring me to the verifications team, but I think this is a technical issue, and the verifications team cannot help me and they even said so in their last email to me about this.